Description of Problem 100000032322
My scanner does not scan when the Scan to PC button is pushed, what can I
do?Description of Solution 200000041484
scan a document using the Scan to PC button on the scanner requires that the
Brother MFL-Pro Suite be properly install on the PC. Ensure that the
scanner is properly connected to the computer. If the scanner is not
connected, the scan to PC
button will not glow green.
that all of the Scan to PC settings are correctly entered.
the document to be scanned on to the scanner. If the document is not
correctly loaded on to the scanner when the Scan to PC button is pressed the
Scan to PC button light
will not blink but stay in a steady green state.
the scan to PC button on
the scanner. The scan to
PC button will start blinking and if a default application has not
been set up there will appear on the PC screen an opportunity to select an
application. To select an application, click on the application desired and
click the OK button.
To make the application selected the default application, check the Always
use this program for this action check box, before clicking the
after selecting an application from the box or if an application has been
selected a few seconds will pass and the scanner will start scanning the
this does not happen and the scan to
PC button continues to blink remove and reinstall the Brother MFL-Pro
the issue persist call Customer Service at 1-877-2768437