Description of Problem 100000033610
The Scanner is hooked up but it will not feed paper or do anything what is
wrong?Description of Solution 200000043092
the paper feed path and ensure there is nothing blocking the feed path;
sometimes blowing compressed air through the scanner will help.
make sure the scanner is powered off before using compressed air.
the feed path is clear and the problem persists perform the following
that the scanner is connected directly to a working USB port on the
computer. Try connecting
the scanner to a USB port on the PC that is working with another
that the customer is using a good USB cable, 6 feet or less in length. Try
connecting the scanner and PC with a USB cable that is working with another
machine; connect the scanner directly to the PC
doing the above and with the scanners connected to the PC;
Windows XP => Click on Start button and choose Scanners and
Windows Vista or Windows 7 => Click on Start button and choose Device and
Windows 8 press the Windows Key + I key to open the menu. Choose CHANGE PC
SETTINGS then choose DEVICES.
If you would like to watch a video for this issue, please select the following
will not feed. What can I do?
If the scanner is not present, then uninstall and reinstall the software and
driver. If the issue persists your scanner may require service.
If the scanner is present please try a test scan.
the test is successful and during an attempt to scan the scanner is making noise
but the paper does not feed your scanner may require service.
the test is successful and during an attempt to scan the scanner is not making
noise and not feeding paper, uninstall and reinstall the application software;
if the original complaint persists your scanner may require service.
the test fails your scanner may require service.
The machine has a
one year limited warranty.
If the machine
requires service, call Brother Customer Service at 1-877-276-8437 Monday through
Friday, excluding holidays.