message "Unable to Print" (followed by a two character code) will appear on the
display for one of the following reasons:
object, such as a paper clip or ripped piece of paper, stuck in the
the 2 character code displayed in the message and choose the correct option
the code displayed in the message is 3X, 7X, 50, 51, 52, 53, 5B, 5D or
5E, continue to STEP 1.
X = any character following the first number. Ex: 35,
b. If a
code other than those listed above is displayed, go to STEP
the code displayed in the message is 46, refer to the solution: "How
do I clear the message "Ink Absorber Full" from the display?
FOR FOREIGN OBJECTS & PAPER JAMS
1. Lift the Scanner
Cover to the open position using the finger hold handles located on the right
and left side of the cover.
see the scanner cover support arm, located on the right side of the machine?
(See image below.)
yes, continue to STEP 3.
no, verify you opened the scanner cover (see image above). If the
document cover was opened, you will not see the scanner cover support.
Close the document cover and go back to STEP 1 to
open the scanner cover.
3. Carefully check the left (2) and right (3) hand corners and the
center inside the machine and remove any paper scraps that may be
print head is at the right corner as shown below, hold down the red
at least 5 seconds until the print head moves to the middle so the right hand
corner can be checked.
4. Use your
hand to move the print head left or right to make sure there are no paper scraps
stuck under the print head.
Leave the scanner OPEN and turn the machine
around so you are looking at the back of the machine.
the Jam Clear Cover on the back of the machine.
NOTE: It may take
some force to open the cover.
7. Open the green
inside cover (1).
for and remove any jammed paper.
Close the Jam Clear Cover and turn the machine back around to the
10. Lift the flat bed
scanner cover to release the lock, gently push the scanner cover support down to
close the scanner cover.
the error message continues to appear on the display, go to STEP 11.
the error message is cleared, continue to STEP 14.
Unplug the machine from the power outlet. If the Brother
machine is plugged into a power strip or a wall switch controls the power
outlet, power off the strip or wall outlet.
approximately 2 seconds and then plug the machine back into the power
outlet or turn the switch back on (power strip or wall outlet). Continue
to STEP 12.
you are NOT able to remove the power from the machine (unplug from the
power outlet or power off a power switch or wall outlet), go to STEP 13.
If the error message continues to appear on the display, go
to STEP 15. If the error message is cleared,
continue to STEP 14.
Reset the machine:
FAX on the Touch Screen LCD to display the LEDs on the Touch Panel.
and hold the HOME key
(approximately 7 to 10 seconds) on the Touch Panel until the display changes to
show the Serial #, ROM Version and Pages printed.
of the LED'S on the Touch Panel may turn off when you press the HOME key. This
is normal. Continue to hold down the key until the display changes to show
#, ROM Version and Pages printed (see image below).
and hold the blank rectangle displayed under "3. Print Page" for
approximately 2 seconds.
Touch Screen LCD will display a numerical, alphabetical or machine function
chart. The example below is the numerical chart.
the number keys on the Touch Panel press *, 0, # in that
order. The Touch Screen will display a message in the top left
corner. The message appearing may be "0 Maintenance", a status message
(example "Ink Low") or an error message (example "No Cartridge").
9, 1 on the Touch Panel. The LCD will display "SELECT
MONO START in the top right corner and the machine will briefly
display "PARAMETER INIT" and will return to the home screen.
If the display
returns to the Home screen with no error messages, continue to STEP 14.
the error message continues to appear on the display, go to STEP 15.
14. Print a Print
Quality Check Sheet (PQCS) to test the machine:
the 4 Color Column on
the touch screen.
c. Press Print
OK. A Print Quality Check Sheet will be print.
If the PQCS
successfully prints, the issue is resolved.
If the PQCS does
not print because an error message reappeared AND you have NOT cycled the power,
go back to STEP 11.
If the PQCS does
not print because an error message reappeared AND you HAVE cycled the power,
continue to STEP 15.
Your machine may require service. Any faxes received
while the error message is on the display will automatically go into the
machine's memory due to the product's inability to print. If there are
faxes in memory, you can transfer them to another fax machine so they are not
you do not want to transfer faxes, go to WARRANTY AND SERVICE OPTIONS.
you want to confirm and transfer received faxes in memory, follow the procedure
STORED FAXES TO ANOTHER MACHINE
order to transfer data from your fax machine to another fax machine, the Station
ID must be programmed in the Brother machine. For instructions refer to
do I program the Station ID on my Brother machine?"
red X to
interrupt the error temporarily.
located in the top right corner of the display.
located at the bottom right of the display.
the screen up and down, or press the up or down arrows on the screen to display
the DOWN ARROW key on the touch pad and press SERVICE.
DATA appears on the LCD, there are NO faxes in memory press and
continue to WARRANTY AND SERVICE
the LCD prompts you to enter a fax number, there ARE faxes in memory. If
you want to transfer the faxes to another fax machine, enter the appropriate fax
number to receive the faxes and continue to STEP
BLACK START and continue to WARRANTY AND SERVICE
OPTIONS listed below.
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.