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Description of Problem 100000035220

I can not get P-touch Editor Lite to come up with Windows 7, 8, Vista, XP or Macintosh OS.  How can I correct this?


Description of Solution 200000045114

Please follow these steps according to your version of Windows or Macintosh OS:

·         Windows 8 users

·         Windows 7 users

·         For Windows Vista or XP users – Updated Windows AutoPlay functionality

·         For Windows Vista or XP users

·         For Windows 2000 users

·         For Macintosh users

Turn the power on and Press and hold down the P-touch Lite button until the P-touch Lite lamp turns ON.

  • For Windows 8 users:

1.    When the P-touch is connected to your PC via USB cable, the following window opens. 

 

 

2.    Double-click PTLITExx.EXE (xx=Version), and P-touch Editor Lite will start.

 

1.    When the P-touch is connected to your PC via USB cable, the following dialog box is displayed. 

 

2.    Click Open folder to view files, and the following window opens.

3.    Double-click PTLITExx.EXE (xx=Version), and P-touch Editor Lite will start.

 

1.    When the P-touch is connected to your PC via USB cable, an Explorer window opens automatically as shown below.

2.    Double-click PTLITExx.EXE (xx=Version), and P-touch Editor Lite will start.

 

1.    When the P-touch is connected to your PC via USB cable, the AutoPlay dialog is shown as follows.

2.    Select P-touch Editor Lite and click OK.

 

Double-click the My Computer icon and open Removable Disk, then start P-touch Editor Lite by double-clicking PTLITExx.EXE. (xx=Version)

 

When the P-touch is connected to your Macintosh via USB cable, the PT-P700 icon will appear on your desktop, double click on it to open up a window below:

If you are still not seeing the P-touch Editor Lite icon appears in your Windows/Macintosh machine, try testing the machine with another PC/Macintosh.

 

If the problem persists, your machine may require service.

 

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

 

http://www.brother-usa.com/service/default.aspx

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