The following can
cause the Power LED lamp to flash RED:
A. The printer is
having problem feeding out the label, not detecting a cassette tape or a
B. The cassette
tape "Size" in the printer does not match the tape "Size" selected
in the software.
this case, the Power LED is lit in GREEN at the beginning and flashing RED after
"Print" is clicked.
C. There is a
communication error between the PC and the label printer.
Please follow the
steps below to isolate the problem.
1. See if there is
an error message on the PC screen; it may give a clue to why the Power LED is
2. Turn the printer
OFF, disconnect the USB cable from printer and turn printer back
ON again. The Power LED should light up in GREEN. If not,
turn OFF the printer and check the area where the tape exits from the
printer. Remove any tape that may have jammed inside the printer.
Turn ON the printer; if the Power LED continues to flash RED, then the
printer needs service.
3. Press the
FEED/CUT button, the Power LED should remain GREEN.
test is to ensure there is no mechanical issue with the printer.
If flashes RED,
examine the cassette tape; ensure there are no vertical black stripes on the
tape. If there are, the cassette tape is empty, needs to be
Ensure the printer
can feed and cut off the tape when the FEED/CUT button is pressed, if not
the printer needs service.
4. Turn on Editor
Lite mode and connect USB cable to printer.
5. Launch the
build-in Editor Lite software; ensure the tape Size selected in the software
matches the cassette tape Size in the printer, both visually and by clicking on
the Check Media icon (below the Font type) and then try printing a
test is to ensure the printer sensors, USB I/F and PC USB I/F are
cassette tape "Size" in the printer does not match the "Size" selected in the
software, the Power LED flashes RED when "Print" is clicked.
If both tape "Size"
(software and printer) matches and Power LED changes from GREEN to flashing RED
or "Communication error" message appears when attempting to print a
A. Ensure that the
USB cable is connected at both ends.
B. If the USB cable
connected to a hub, try connecting the USB cable directly to the PC.
C. Try connecting
the USB cable to another USB port of the PC.
D. Try another USB
possible, try connecting the printer to another PC.
flashing RED only occur in P-touch Editor 5.1 and both tape "Size" (software and
printer) matches, try un-install and re-installing the driver.
If the problem
persists, your machine may require service.
The machine has a
two year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: