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Description of Problem 100000036327

The ADF (automatic document feeder) feeds more than one page at a time when making copies or scanning. What can I do?

Description of Solution 200000046394

If the machine is feeding more than one sheet at a time from the ADF (automatic document feeder) when sending faxes or making copies, make sure the paper you are using meets the specifications required for this machine and the correct amount of paper is being loaded in the ADF.


For more information, refer to the solution - "What size and type of paper is recommended for use in my Brother machine?" To continue troubleshooting, continue to the next step.

1. Be sure the paper is not damaged. Staple holes, for example, can cause the pages to stick together.


NOTE:  DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped,

Pasted, or taped.


DO NOT use cardboard, newspaper, or fabric.


2. Unfold the ADF document output support flap (1) and the ADF support

flap (2).




3. Fan the pages well.




4. Place the document, face up top edge first, in the ADF until you feel it touch the feed roller. The lower portion of the LCD will show Press Up or Down Arrow or Start.


5. Adjust the paper guides (1) to fit the width of the document.



6. To test, place 5 sheets of paper in the ADF, then press the START key.


- If the paper feeds normally, retry the multi-page copy up to three times. 

- If the pages feed normally, the issue is resolved. 


If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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