Garment Printer and Embroidery Machine Resources

Technical & Customer Support

Technical Support or customers who currently own the following: Industrial Sewing, Embroidery Machines, and Direct to Garment Printers – Call
1-877-427-6843

Customer Support inquires on purchasing new equipment for Industrial Sewing, Embroidery Machines, and Direct to Garment Printers – Call
1-866-750-2543

To send an email inquiry please use the appropriate email address below.

For faster service, please remember to include your name, company name and phone number in the body of your email and your issue.

tsupport@brother.com (Technical Service questions)

ssupport@brother.com (Software questions)

garmentprinters@brother.com (Inquires on purchasing GT equipment)

Sales Representatives – Garment Printers & Embroidery Machines

Senior Regional Sales Manager
AL, CT, DE, FL, GA, MA, MD, ME, MS, NC, NH, NJ, NY, PA, RI, SC, TN, VA, VT &     Washington, DC
Steve Hobbs
Phone: 888-729-3224
E-Mail Rep
Regional Sales Manager
CO, ID, MT, ND, NE, SD, UT, WY
Bill Sween
Phone: 801-556-4891
E-Mail Rep
Regional Sales Manager
AK, AZ, CA, HI, NV, OR, WA
Alex Madrigal
Phone: 562-843-4329
E-Mail Rep
Regional Sales Manager
IA, IL, IN, KY, MI, MN, MO, OH, WI, WV
Maria Maldonado Acosta
Phone: 800-258-4666
E-Mail Rep
Regional Sales Manager
AR, KS, LA, OK, NM, TX
Brad Coleman
Phone: 908-255-5896
E-Mail Rep

Sewing Machine Resources

Support Offices

California Office
Brother International
26250 Enterprise Court,
Suite 250
Lake Forest, CA 92630
Tel: 949-859-9700
Tennessee Office
Brother International
7777 No. Brother Blvd.
Bartlett, TN 38133
Tel: 800-432-3532

Please direct your inquiry to the appropriate email address below. For faster service, please remember to include your name, company name and phone number in the body of your email.

tsupport@brother.com  (Technical)

ssupport@brother.com  (Software)

Sales Representatives – Industrial Sewing Machines

Director of Sales
US & Columbia, Costa Rica, Dominican Republic, Ecuador,  El Salvador, Guatemala, Honduras,  Nicaragua, Panama, Venezuela.
Rick Frye
Phone: 908-655-9446
E-Mail Rep