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MFC-J6920DW

Professional Series Inkjet with Full 11"x17" Capability and Expanded Connectivity Options

Estimated Street Price: $299.99*




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Overall Rating: (3.7 out of 5)
Read all 218 Reviews | Write a review



Product Reviews

147 of 218 people would recommend this product.

Overall Rating: 4 out of 5
Adequate for the job
January 26, 2016
By Composer63 from Los Angeles, CA
This machine was purchased as a replacement for the very same model after a mishap (not my doing). My last one worked much better. This one keeps giving false readings of "media tray empty" when the tray is actually FULL. It also seems to ignore my commands to print things on letter size paper if there is ledger size in its OTHER tray (note: I use BOTH due to the nature of my printing requirements), forcing me to empty the other tray in order to "fool" it into doing what I want to do in the first place. There are other resetting issues when printing on ledger size paper. Although the machine manages to get the job done most of the time, all of the above issues are very time-consuming when I'm trying to meet a deadline with a large print job. I will be looking at other large-format options for the future.
Expertise Advanced Amateur
Use Home Office (Business Use)
Brother products owned 3
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Overall Rating: 4 out of 5
Does everything it's supposed to do, but ...
January 25, 2016
By rhbatch from Perry, GA
This printer produces excellent output on both large and small paper. I am well pleased with the quality and versatility but I had to return my original unit after about a year and a half because it froze up. It was replaced quickly and that unit continues to work very well. The only thing keeping my rating from 5 Star is having to return my original unit. Very good performance and GREAT customer service.
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 3
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Overall Rating: 4 out of 5
seems to be a very good product
January 20, 2016
By TKeith from Louisville, KY
Very good product but would be the best if the 11x17 paper could be fed from the front rather than the rear.
Expertise Professional or Expert
Use Small Business (Up to 25 Employees)
Brother products owned More than 5
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Overall Rating: 1 out of 5
BROTHER has really gone downhill :(
January 17, 2016
By telrod
I had always had Brother printers in the past and loved them. They lasted forever, the ink was reasonable, the print, fax and scan quality was great. When my old Brother finally died after 8yrs, I tried an EPSON that had a 1yr warranty. The EPSON would not pwr on after a yr. Since the EPSON was out of warranty, I decided to spend the extra money and go back to a Brother.
That said, I purchased the MFC-J6920DW since it had all of the features I needed for work and I "thought" I would be purchasing the same Brother quality I had had in my previous Brother printers.
BUT I was extremely disappointed!! The printer would NOT power on after only 6 mos!! That is frustrating enough but when I contacted Brother, they told me they would send me a REFURBISHED unit to replace it. I have not even finished paying this one off and they want to replace a 6mos old NEW unit with one of their RETURNED USED, HOPEFULLY FIXED units?! I would have saved money and bought a refurbished unit if that was what I wanted!! When I told them part of my reason for buying Brother was for the 2yr warranty, they said that they only replace with a new within the first 90 days. Needless to say, that is NOT acceptable! [Note - after an hour of disputing with them they agreed to send me a new (base only) unit]
I just thought I would let everyone know that their TWO year warranty is not a full legit warranty.
In addition to the unit not powering on, the print quality of this unit is VERY faded and the colors are NOT true colors (as you see on your computer screen). I have to print in BEST to get even close to what my old brother printed in draft (I would only print in draft in my old brother except for pictures). I would NOT recommend this printer for pictures at all. The unit also won't "find" my computer to scan to and the feeder pulls the papers in cockeyed,
So my overall experience with this printer has been EXTREMELY disappointing and frustrating. Brother has really lowered their quality standards significantly. :/
Expertise Professional or Expert
Use Home Office (Business Use)
Brother products owned 4
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Regular Price: $299.99 Free Shipping!*
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