just wanted to drop you note. I have been having major problems with my printer
for the last month. Today I called and spoke with Kenetra. I have to say it was
the best customer service experience I have ever received over the phone. She
handled the call professionally and is very well versed in computers and
printers. She was very patient with me as I am computer illiterate.
wanted to thank you for hiring, training, and retaining great people.
I am writing to
let you know of the excellent service I received yesterday from your
When I called your office I was very frustrated because my printer had stopped
working for me. Luckily for me, Jennifer answered the phone. She
was extremely patient and kind, just at a time when I needed to hear a kind voice.
I was glad I was not greeted with indifference, which is so often the
case. Jennifer seemed genuinely concerned and was able to get the problem
solved. As it turned out, I had to purchase a new toner cartridge.
Jennifer was even able to tell me where I could go to purchase the toner.
I did purchase the toner and when I installed it the
problem was solved. The printer works beautifully at this time.
Jennifer had assured me that I could call back if I had further problems, but I
had no other problems after following her instructions.
After days of dealing with my internet provider to get my wireless printer working, Kenetra was a lifesaver. She worked patiently with me and set me up to get it to work; she hooked it to my printer and I was ready to go. She was so helpful and truly knew what she was doing. Brother has always been great in helping to resolve problems. Please include my email in her employee file.
I wanted to write to you regarding my very positive recent customer service call with your representative Taeisha.
Taeisha is one of the most professional and informed help desk representative’s that I have encountered. She knew exactly how to help me with all my IT questions and was able to get my machine working again!
I greatly appreciated her help and expertise.
I would like to thank your agent for his excellent customer service. To me, he is the consummate representative, perhaps, one of the most effective customer service reps that I have encountered. His product knowledge, patience and clarity were exceptional as he walked me through what I considered difficult steps linking the Brother printer to my wireless network. In my view, the customer representative position plays a vital part to a company’s success due to the impact of effective or ineffective customer assistance.
I do not take these comments lightly and wish you to inform him of this writing; attach this writing to his personnel file; and recognize him verbally among his peers that this customer received exemplary customer assistance.
Alex B. Baxter Jr.
Today I had the pleasure of having a young man, he answered my phone call to your customer service tech dept.
He was awesome! He totally spoke in a language that made it easy to understand what he was talking about. Wanted to send a short note to recognize his friendly, competent, user friendly language and all round excellent service.
He is an asset to your company.
We had a problem with our printer, she was very patient with me, I am not technologically savvy, walked me through all possible problems and solved the issue to my satisfaction.
She was very knowledgeable and did not talk down to me like I was a senior imbecile. Give that girl a raise.
Brother support system is awesome, that generates brand loyalty.