Brother iPrint&Scan
A printing app for your Apple®, Android™, Kindle Fire™ or Windows® Phone mobile device
FAQ's and Troubleshooting
General
What can I print?
You can print photos, web pages, PDF files, as well as Word®, Excel®, PowerPoint®, and Text files (up to 10MB or 20 pages) with Apple® mobile devices.
You can print photos, web pages, PDF files, and e-mails (Gmail only), as well as Word®, Excel®, PowerPoint®, and Text files (up to 10MB or 50 pages) with Android™ and Kindle Fire™ mobile devices.
You can print photos, PDF, Word®, Excel® and PowerPoint® files from SkyDrive® (up to 10MB or 50 pages) with Windows® Phone.
Where can I download Brother iPrint & Scan?
For Apple® mobile devices, from the Apple App Store.
For Android™ mobile devices, from the Android Market and search for "Brother" or capture the QR code at http://www.brother-usa.com/downloads/android-app-printing.aspx
For Kindle Fire™ mobile devices, from the Amazon App Store.
For Windows® Phone from the Microsoft Marketplace. Please go to: http://windowsphone.com/s?appid=3e0bce36-ac60-e011-81d2-78e7d1fa76f8. When you are not able to access the Windows® Phone Marketplace with your PC, please install Microsoft’s Zune software for Windows® or Windows® Phone 7 Connector or Windows® Phone 8 Connector for Mac or your PC.
Which connection can I use to print from my device?
You can only print to the Brother machine using a Wi-Fi connection* to the same network that the Brother machine is connected.
*Only infrastructure mode is supported. Ad-Hoc mode is not supported.
This applies to Android™, Kindle Fire™ and Windows® phones only. Apple product can print using Ad-hoc mode.
If I receive a telephone call or text message during printing or scanning. Can I continue to print or scan?
Yes, Brother iPrint&Scan continues to print or scan even if you receive a telephone call or text message. However if you answer or respond to the call or message, the printing or scanning job will be canceled.
I cannot find the Brother machine on my wireless network connection.
Please verify the following:
  • Is your Brother iPrint&Scan application the newest?
  • Is the machine you are trying to print to a supported model? Please go to http://www.brother-usa.com/downloads/printing-app.aspx
  • Is the machine turned on?
  • Is the access point connected to the wireless network?
  • Is your device connected to the correct wireless network?
  • Is the Brother machine you are trying to scan to a supported model? Please go to http://www.brother-usa.com/downloads/printing-app.aspx
  • Is the correct IP address entered into your device? Verify both the IP address of your device and the Brother machine are correct and located in the same IP address.
I don’t see my model listed
We list only current Brother inkjet, laser and scanner models. For a complete list of all inkjet, laser and scanner models that are compatible with the iPrint&Scan app, please click here.
Android™
Is the Brother iPrint&Scan app for Android™ mobile devices compatible with Brother Laser/LED products?
Yes. All models that have PostScript3 and an Ethernet interface or wireless interface. For a complete list of compatible Brother Laser/LED models, please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Is the Brother iPrint&Scan app for Android™ mobile devices compatible with Brother Color Inkjet All-in-One products?
Yes. For a complete list of compatible Brother Color Inkjet All-in-One models, please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Is the Brother iPrint&Scan app for Android™ mobile devices compatible with Brother Scanner products?
Yes. For a complete list of compatible Brother Scanner models, please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Apple®
Is the Brother iPrint&Scan app for Apple® mobile devices compatible with Brother Laser/LED products?
Yes. For a complete list of compatible Brother Laser/LED models, please go to http://www.brother-usa.com/downloads/printing-app.aspx
Is the Brother iPrint&Scan app for Apple® mobile devices compatible with Brother Color Inkjet All-in-One products?
Yes. For a complete list of compatible Brother Color Inkjet All-in-One models, please go to http://www.brother-usa.com/downloads/iphone-ipod-printer.aspx
Is the Brother iPrint&Scan app for Apple® mobile devices compatible with Brother Scanner products?
Yes. For a complete list of compatible Brother Scanner models, please go to http://www.brother-usa.com/downloads/printing-app.aspx
Kindle Fire™
Is the Brother iPrint&Scan app for Kindle Fire™ mobile devices compatible with Brother Laser/LED products?
Yes. For a complete list of compatible Brother Laser/LED please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Is the Brother iPrint&Scan app for Kindle Fire™ mobile devices compatible with Brother Color Inkjet All-in-One products?
Yes. For a complete list of compatible Brother Color Inkjet All-in-One models, please go to http://www.brother-usa.com/downloads/android-app-printing.aspx
Is the Brother iPrint&Scan app for Kindle Fire™ mobile devices compatible with Brother Scanner products?
Yes. For a complete list of compatible Brother Scanner models, please go to http://www.brother-usa.com/downloads/printing-app.aspx
Windows® Phone
Is the Brother iPrint&Scan app for Windows® Phone mobile devices compatible with Brother Laser & LED products?
Yes. For a complete list of compatible Brother Laser/LED please go to http://www.brother-usa.com/downloads/windows7-app-printing.aspx
Is the Brother iPrint&Scan app for Windows® Phone mobile devices compatible with Brother Color Inkjet All-in-One products?
Yes. For a complete list of compatible Brother Color Inkjet All-in-One models, please go to http://www.brother-usa.com/downloads/windows7-app-printing.aspx
Is the Brother iPrint&Scan app for Windows® Phone mobile devices compatible with Brother Scanner products?
Yes. For a complete list of compatible Brother Scanner models, please go to http://www.brother-usa.com/downloads/windows7-app-printing.aspx
Printing
What type of image can I print?
JPEG or PDF for Apple®, Android™ and Kindle Fire™ mobile devices.
JPEG for Windows® Phone mobile devices.
Can I print all PDF formats? (Apple®, Android™ and Kindle Fire™ mobile devices only)
No, Some encrypted PDF files cannot be printed. When printing a PDF file that uses fonts that are not embedded in the file, characters may be replaced with characters of a different font, or may be garbled.
Can I select paper trays?
No, the paper tray will be automatically selected by Brother iPrint & Scan. If you want to use the different paper tray, change the tray settings of the Brother machine.
After I tap the print button, the document does not print. (No error messages are displayed on the device.)
There may be an error on the Brother machine. Correct the error and try printing again. If the problem is not resolved, power the Brother machine off and back on, then try printing again.

[Note]
For details about correcting errors on the Brother machine please see the FAQ for the error code or the User's Guide for your machine.
Scanning
Into which file format can I scan?
JPEG or PDF for Apple®, Android™ and Kindle Fire™ mobile devices.
JPEG for Windows® Phone mobile devices.
Where can I save the scanned files?
You can save the scanned files to Photo Albums.
What can I do with the scanned files?
You can save the scanned files as JPEG and PDF formats (Apple®, Android™ and Kindle Fire™).
You can share the scanned files via other applications (Android™ and Kindle Fire™).