Refresh Subscription

With your Refresh Subscription, special smart Refresh ink and toner cartridges are used which may come with your printer, or we’ll ship them to you after enrollment. These smart cartridges sense when you’re running low, and a new supply is delivered to you automatically before you run out. After your Free Trial is over, you will be billed a flat monthly fee based on the Print Plan you’ve selected, so your printing is covered whether you use it or not. For further assistance, please call our Refresh Subscription Specialists at (855) 996-0277 weekdays 9am-9pm ET.

Refresh cartridges contain more ink and toner than traditional cartridges and are sent when your printer senses it’s running low on ink or toner - there is no set schedule. That means: You may not receive cartridges as often as you would if you were buying traditional cartridges Fewer shipments, less impact on the environment and less waste The number of cartridges sent depends on your printing habits and how often you print For further assistance, please call our Refresh Subscription Specialists at (855) 996-0277 weekdays 9am-9pm ET.

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Refresh cartridges contain more ink and toner than traditional cartridges and are sent when your printer senses it’s running low on ink or toner - there is no set schedule. That means: You may not receive cartridges as often as you would if you were buying traditional cartridges Fewer shipments, less impact on the environment and less waste The number of cartridges sent depends on your printing habits and how often you print For further assistance, please call our Refresh Subscription Specialists at (855) 996-0277 weekdays 9am-9pm ET.

After creating an account and completing your Refresh Subscription enrollment: If you’ve recently purchased a printer: it may have Refresh ink or toner cartridge(s) already installed and your Refresh Subscription starts immediately after you’ve enrolled. If your printer does not have Refresh cartridge(s) installed: within a week after enrolling, you will receive a welcome kit with Refresh ink or toner cartridge(s), delivered right to your door. Insert the Refresh cartridge(s) into your printer right away to activate and complete your enrollment in the Refresh Subscription service. How do I know if my printer has Refresh cartridge(s) installed: At the end of the Refresh Subscription enrollment process on the “Almost Finished” screen, review the “Next Steps” section. If it says “Your Brother printer already has Refresh EZ Print Subscription Ready cartridges” then you’re all set. You can also check your Account Dashboard after you enroll. At the top of “Your Printer and Plan Details” section you’ll see a notification. If it says “you’re using a non-Refresh cartridge” or “Insert your Subscription Activation Cartridge(s)” then you do not currently have Refresh cartridge(s) installed.

Yes, you can cancel or change your plan at any time for any reason with no penalty. There is no commitment and no contract that you are tied to. For Plan changes, upgrades go into effect immediately. Plan downgrades go into effect at the beginning of your next billing cycle since bills are based on your past month’s printing activity. You can cancel or change your plan on your Account Dashboard 24/7. Simply go to Menu>My Plans and Printers>Click desired action. Before you cancel, please ensure you have non-Refresh subscription cartridge(s) ready to install. Your Refresh subscription cartridge(s) may stop working upon cancellation. A Refresh Subscription Specialist can also assist you at (855) 996-0277 weekdays 9 am to 9 pm ET.