Ordering & Shipping Policy

At Brother, all orders are important, and we make every reasonable effort to process and ship merchandise in a timely and efficient manner. You can assist us by ensuring that your order is complete and that all billing, shipping, and contact information is accurate at the time your order is placed.

If you have questions about your order or need a copy of your invoice, please or call us toll-free at 1-877-552-6255. Our hours of operation are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, excluding holidays.

This Ordering & Shipping Policy applies only to eligible orders placed by end-user customers through Brother’s website for delivery within the 50 United States, unless otherwise stated. Certain shipping methods, promotions, products, and delivery options may be limited by product type, order type, shipping destination, or other applicable restrictions.

This Policy does not apply to Brother Industrial products, Brother Gearmotor products, or other select industrial products or products available only through authorized resellers, dealers, distributors, or other non-website sales channels. Orders, purchases, shipments, delivery terms, freight terms, taxes, returns, cancellations, and other terms applicable to those products may be governed by a purchase order, dealer or reseller agreement, quote, invoice, sales agreement, or other applicable documentation between Brother and the relevant customer, reseller, dealer, or distributor.

Brother reserves the right to determine, in its sole discretion, whether a product, order, customer, shipping destination, or transaction is eligible for website ordering, shipping, promotions, or any other website offer.

Your placement of an order does not constitute Brother’s acceptance of that order. Brother reserves the right to accept, decline, cancel, limit, or hold any order for any reason, including but not limited to product availability, pricing or product information errors, payment issues, suspected fraud, suspected resale activity, violations of Brother’s terms or policies, shipping restrictions, or other business reasons.

Brother may require additional information or verification before accepting or processing an order. If Brother cancels an order after payment has been processed, Brother will issue any applicable refund in accordance with its then-current policies and applicable law.

Please note that we make every reasonable effort to ship orders the same business day when received by 1:00 PM Eastern Time, Monday through Friday, excluding holidays. Orders received after 1:00 PM Eastern Time, or orders placed on weekends or holidays, are typically processed the following business day. Processing and shipment times are estimates only and are not guaranteed.

Shipping charges, available delivery methods, and estimated delivery timeframes will be calculated and presented at checkout, where applicable.

Brother chooses the carrier that will deliver your shipment. Some shipments may require a signature upon delivery. Your shipment notification email may indicate whether a signature is required; however, the carrier may also require a signature at its discretion. The carrier may make subsequent delivery attempts before returning the shipment to Brother.

Once your order has been prepared for shipment or has shipped, Brother is unable to change the shipping address.

Please provide a physical mailing address rather than a P.O. Box to help ensure prompt delivery. Certain products, carriers, delivery methods, or shipping destinations may not be eligible for delivery to P.O. Boxes, freight forwarders, hotels, temporary addresses, or other restricted addresses.

Not all delivery options are available for all products, orders, addresses, or geographic areas. In some residential or outlying areas, deliveries may occur as late as 8:00 PM local time or later, depending on the carrier.

Brother International Corporation is not responsible for shipping delays, delivery delays, missed delivery attempts, carrier errors, weather-related delays, customs or regulatory delays, address errors, customer unavailability, high order volume, supply chain disruptions, acts of God, or any other causes beyond Brother’s reasonable control.

Free Ground/Standard Shipping is valid only on eligible website orders with a qualifying merchandise subtotal of $49.99 or more, exclusive of taxes, fees, shipping charges, discounts, and any other non-merchandise charges. To receive the offer, customers must select Ground/Standard Shipping at checkout.

Free Ground/Standard Shipping is available only for eligible orders shipped to street addresses within the contiguous 48 United States and only where the offer is presented as available at checkout. This offer is not available for shipments to Alaska, Hawaii, United States territories, international addresses, or other restricted locations. This offer excludes Brother Industrial products, Brother Gearmotor products, and other select industrial products or products available only through authorized resellers, dealers, distributors, or other non-website sales channels.

Ground/Standard Shipping typically takes 3 to 5 business days to arrive after shipment, but delivery may take longer depending on product availability, order processing time, delivery location, carrier volume, weather, operational limitations, or other circumstances. Deliveries to P.O. Boxes may require additional transit time and, in some cases, may take up to 30 days after shipment. Delivery estimates are not guaranteed.

Brother reserves the right to cancel, modify, suspend, or discontinue any free shipping offer at any time, with or without notice.

Brother may offer 2-Day and Next Day Priority shipping for eligible orders shipped within the contiguous 48 United States. Expedited shipping may not be available for shipments to Alaska, Hawaii, or certain other locations unless expressly presented as an available option at checkout. Expedited shipping rates are calculated based on the items ordered, delivery location, selected shipping method, and other applicable factors.

Expedited shipping affects the carrier delivery method after shipment and does not guarantee same-day order processing. Orders must be received, accepted, and processed before they can be shipped. Delivery timeframes presented at checkout are estimates only and are not guaranteed.

Brother International Corporation currently ships eligible website orders to addresses within the contiguous 48 United States, Alaska, and Hawaii, subject to applicable product, order, carrier, and delivery restrictions.

Eligible website orders shipped to Alaska or Hawaii are subject to a flat-rate shipping charge of $80.00 per order, unless otherwise stated at checkout. Free Ground/Standard Shipping and certain other shipping promotions are not available for shipments to Alaska or Hawaii.

Shipments to United States territories, international addresses, APO/FPO/DPO addresses, freight forwarders, or other restricted locations are unavailable at this time through Brother’s website.

Brother does not ship website orders to freight forwarders or other addresses that Brother determines, in its sole discretion, are intended to facilitate export, resale, or shipment outside Brother’s authorized website shipping areas.

Shipping charges are nonrefundable once an order has shipped, except where required by applicable law or expressly stated otherwise by Brother. This includes shipping charges associated with returned, exchanged, refused, undeliverable, or canceled orders after shipment.

Flat-rate shipping charges for Alaska and Hawaii are shipping charges and are nonrefundable once an order has shipped, except where required by applicable law or expressly stated otherwise by Brother.

If an order is returned to Brother due to an incorrect or incomplete shipping address, failed delivery attempts, refusal of delivery, customer unavailability, or other customer-related issue, Brother may, in its discretion, cancel the order and issue any applicable refund less nonrefundable shipping charges and any applicable return, handling, or carrier fees, to the extent permitted by law.

Brother does not ship website orders to international addresses.

If you are an international customer looking to purchase accessories or supplies for your Brother product, we invite you to visit one of our authorized resellers located in your area.

Because Brother is an international company, we work closely with our affiliated offices to support quality customer service in the countries where our products are sold. In addition, because Brother manufactures products based on electrical, environmental, mechanical, regulatory, and other standards applicable to specific countries or regions, products manufactured for the United States market may not be suitable, authorized, warranted, or supported for use in other countries.

If you are unable to find a reseller or an item in your area, please visit our website for the location of the Brother office in your country.

Brother collects sales tax, use tax, and other applicable transaction taxes where required by law. The amount of tax charged, if any, is determined based on the items purchased, the shipping destination, applicable tax rates, and the laws and requirements in effect at the time of purchase.

Tax rates, rules, and requirements may change at any time. Any tax amount shown at checkout is calculated based on the information available at the time of purchase and may be subject to adjustment as permitted or required by law.

Products offered on this website are intended for purchase by end users and are not intended for resale.

Eligible tax-exempt organizations or individuals must provide a valid tax exemption certificate, other than a resale certificate, at the time of order placement or as otherwise directed by Brother. To request tax-exempt treatment for an eligible order, please complete Brother’s online Sales Tax Exemption Certificate and include your order confirmation number for proper identification.

Brother reserves the right to review, approve, reject, or request additional documentation for any tax exemption request. Tax exemption requests are subject to applicable law and Brother’s internal review processes.

When purchasing a factory refurbished product directly from Brother, you can be confident that you are receiving a product that has been reviewed in accordance with Brother’s quality assurance processes. Products returned to our warehouse may include unopened surplus, open-box items, or products that have been inspected, tested, and repackaged for resale.

Factory refurbished products carry the limited warranty stated for the applicable product. Please refer to the specification tab or warranty information for the individual product for more details. Refurbished product availability, condition, packaging, included accessories, and warranty terms may vary by product.

Brother reserves the right to modify, suspend, or discontinue this Ordering & Shipping Policy, in whole or in part, at any time, with or without notice, to the extent permitted by law. The version of this Policy posted on Brother’s website at the time of order placement will apply to that order, unless otherwise required by law or expressly stated by Brother.