For Refresh Ready printers with subscription-ready cartridges installed at time of enrollment: Your Refresh Subscription became active immediately when you enrolled. You’ll receive your first Refresh Subscription ink/toner shipment when your current ink/toner levels start to run low.
For printers without Refresh subscription-ready cartridges installed at time of enrollment: Within one week after enrolling, you’ll receive your first supply of Refresh Subscription ink/toner. Install your Refresh cartridge(s) right away to activate your Refresh EZ Print Subscription.
How do I know if my printer has Refresh subscription-ready cartridges installed? You can check by going to your Account Dashboard and at the top of “Your Printer and Plan Details” section you’ll see a notification. If this notification says “you’re using a non-Refresh cartridge” or “Insert your Subscription Activation Cartridge(s)” then you do not currently have subscription-ready cartridge(s) installed.
For further assistance, call our Refresh Subscription Specialists at (855) 996-0277 Monday-Friday 9am-9pm ET.