BMS extended warranty

Avoid the Unexpected: Brother Assure Extended Warranty Services

Continue with the highest level of service and support after the standard manufacturer’s warranty period ends with Brother extended warranty programs.

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Brother Mobile Printer & Label Maker Warranties

Brother Mobile Solutions products are backed by our leading level of service and support. You can extend the useful life of your portable printer or label maker by adding any one of our four extended service programs. All programs warrant the printer to be free from defects in material, come with free phone support, and include all parts and labor.

Extended Warranty

The Many Benefits of Assure

All Brother Assure Service plans include:

  • Free phone tech support for the life of your printer
  • Cleaning and preventative maintenance
  • Coverage of parts and labor
  • Five-day guaranteed repair turnaround
  • Ground shipping at no cost

Premier plans also feature:

  • Comprehensive coverage, including accidental damage
  • Two-day guaranteed repair turnaround
  • Ground shipping at no cost
Assure PLUS Rapid Exchange Service

Assure PLUS Rapid Exchange Service

With any of Assure PLUS Service plans, you'll know that your operation won’t skip a beat. Have a working printer from our inventory shipped overnight for use while your printer is being repaired.

Compare Plans
Service Features
Service Features Select Select PLUS Premier Premier PLUS
Term extension 1-4 years 1-4 years 1-4 years 1-4 years
Free phone tech support for the life of your printer X X X X
VIP 1-800 tech support hotline   X   X
Covered parts and labor X X X X
Cleaning and preventative maintenance X X X X
Two-day repair turnaround      X  
Five-day repair turnaround  X      
Same day shipment[2]    X    X
Exchange pool of printers managed
by Brother Mobile Solutions
   X    X
Accidental physical damage      X  X
Free inbound shipment    X  X  X
What's Covered
Coverage[3] Select Select PLUS Premier Premier PLUS
Manufacture defects (all parts and labor) X X X X
Mechanical failure X X X X
Liquid spills     X X
Physical damage (cosmetic, drops, breakage)     X X
Wear and tear     X X
Participating Mobile Printers & Label Makers
Models Select Select PLUS Premier Premier PLUS
TD-2000 X X X X
RuggedJet 2, 3 & 4     X X
TD-4000 X X X X
PocketJet X X X X
MPrint X X X X

Support Center

Count on us for support for the lifetime of your product. Explore ways to contact us, find information on OS compatibility, search for a service center, and more.

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Product Registration

Register your Brother product for free product updates and support, news about special offers, and new product announcements.

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Get a Quote

You can request a Brother Assure Extended Warranty quote today. 

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  1. Some of the files contained here are PDFs. In order to view them, you will need to have Adobe® Reader® installed.
  2. Same day by 3 p.m. Central Standard Time.
  3. Maximum combined service period is five years.