Our Customer Service team is here to help

In order to get you to the right support information or connect you with a team member, please enter your model number in the search box below. You can also review the Support Options we have available to determine the best course of action for your issue.

Looking for information about Brother's global offices and facilities?

How to reach us? Enter your model number for support options.

Support Options Available

Read below for the best method, day, and time to contact our Customer Service Team.

Self Service
self serve

chat(most popular & quickest method)
Available times 24/7 Monday – Friday*
9AM to 9PM Eastern
Monday – Friday*
9AM to 9PM Eastern
Responses sent
Monday – Friday*
9AM to 9PM Eastern
Hold/wait times None Within 2 minutes 10-30 minutes; Mondays/Tuesdays are busiest Next business day
Best for
  • Machine setup
  • Troubleshooting machine error messages (i.e., paper or document jams)
  • Consumable installation or replacement
  • Threading, winding bobbin, or stitch selections
  • Printing, copying, or scanning
  • Software & driver installation and troubleshooting
  • Embroidery & design software operations
  • Wireless or network connections

Issues with:

How to reach us Enter your model number in the search box above, then click on your model to view support methods Brother has available for you.

*excluding holidays