Our Customer Service team is here to help
In order to get you to the right support information or connect you with a team member, please enter your model number in the search box below. You can also search your machine's model number to find support options most suited to your individual needs.Looking for information about Brother's global offices and facilities?
Multiple Support Options Available
Read below for the best method, day, and time to contact our Customer Service Team. Then enter your model number in the search box below for your specific support contact info.
| Self Service (best choice for most questions - no wait!) |
Chat (popular & quick) |
Phone |
Email |
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|---|---|---|---|---|
| Available times | 24/7 | Monday – Friday* 9AM to 9PM Eastern |
Monday – Friday* 9AM to 9PM Eastern |
Responses sent Monday – Friday* 9AM to 9PM Eastern |
| Hold/wait times | Immediate | Up to a few minutes | 10-30 minutes; Mondays/Tuesdays are busiest | Next business day |
| Best for |
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Issues with:
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| How to reach us | Enter your model number in the search box below, then click on your model to view support methods Brother has available for you. | |||
*excluding holidays
