Description of Problem 100000002355
Why does the tape keep jamming?Description of Solution 200000002999
The following are
the most common causes for tape to fail to exit from this machine.
- The most common
reason for tape jamming is that the cutter is being engaged during the
printing process, thus blocking the path of the tape resulting in a tape jam.
Please do not touch the tape cutter button until the tape has stopped feeding
after printing the entire label.
- Take care to keep
the exit slot clear when printing. If the tape strikes any obstruction
as the tape begins to exit, it will jam. Be careful of finger placement
while printing with this labeler.
- Remove the back
cover and the cassette tape from the machine. Ensure that the end of the
tape feeds under the tape guide (two small posts facing each other) on the
cassette. If the tape is out of the tape guide, it will cause the tape
to feed out in the wrong direction; you can reinsert the tape under the tape
some isolated cases the tape cassette is bound and cannot advance tape.
If the tape cannot be advanced, replace the tape cassette with a new
- Check the area by
the black roller and the tape exit area; remove any pieces of label or foreign
object that may have stuck inside the machine.
- Reinstall the
cassette tape and the back cover. Ensure the cutter lever is not jammed. Press
down on the cutter lever and then release the lever. The cutter lever
should move about 3/8 of an inch. When the lever is released, it should spring
back up to the initial position.
- If the cutter
lever jams, try removing the Cutter unit and reinstalling it back into the
machine. The Cutter unit should go straight down into the machine, do
not twist the cutter when pushing it into the machine.
caution when working with the cutter, the blade is very sharp.
- In addition the
cassette tape may be exhausted; there is a small window below the label which
indicates if tape is present. If the window is empty, no more tape
remains in the cassette.
- Normally a
striped backing material is fed from the cassette indicating that the tape
is nearly exhausted. This backing material will stop feeding shortly after
- When stripes
appear, the cassette should be disposed of and another cartridge used with
If the problem
persists after taking the above listed action, your machine may require
If your machine is
within warranty, please contact our Customer Support Center at 1-877-276-8437 so
that we may arrange to exchange your product in accordance with the product
If your machine is
out of warranty, you may take your machine to a local Brother Authorized Service
Center. To locate a local Brother Authorized Service Center, visit our website