Top 5 Ordering & Account FAQs
View the Top 5 most commonly asked FAQs. You can also browse other FAQ categories below.
Can I cancel or change my order?
How do I track my Brother product?
What is the return policy at Brother-USA?
How do I place a tax exempt order?
To enroll and submit a certificate please use the tax exemption wizard to guide you through the process of enrolling in the program. Instructions are below:
- Login or create a new account here
- Click on Manage Tax Exemption Certificates.
- The page will display any certificates you already have on file. To add a new certificate, click “Add Tax-Exempt Certificate” and follow the wizard to complete enrollment.
- Tax-Exempt status will be reflected in your account within 5-10 minutes after submission.
Your certificate is subject to review and approval by the Brother Tax Department. The tax department will contact you via the email on file within 7 business days after submission if there are any problems with your tax certificate. If we are unable to verify your tax-exempt status or if your certificate is deficient, we reserve the right to charge the applicable sales tax to the payment method used for your purchase. Brother does not accept reseller certificates or EIN (Employer Identification Number) from the IRS as a valid tax-Exempt Certificate. Certificates are kept on file for one (1) year, unless the terms of your certificate specify otherwise.