Top 5 Ordering & Account FAQs

View the Top 5 most commonly asked FAQs. You can also browse other FAQ categories below.

If you would like to create a Brother-USA account, go to our secure Create Account page and fill out all the pertinent information.

We make every effort to process your order the minute it is placed, therefore, we cannot guarantee that changes or cancellations can be made once your order is submitted. If an update is needed, please contact Customer Service at 1-877-552-6255 Monday - Friday 9 am - 6pm Eastern Standard Time.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit. You can also track your order by visiting our Order Status page. You will need your order number and email address associated with the order. Please note: It may take up to 48 hours for your tracking information to reflect details on the postal carrier websites and/or within your account.

Brother International Corporation ("Brother") extends a 30-day Return/Exchange Policy for all products purchased directly from Brother. View our full return policy

In order to apply your tax-exempt status to purchases made directly with Brother, you must enroll in our tax exemption program listed below. Please note, you must have a valid tax-exempt certificate added to your account prior to placing your order.

To enroll and submit a certificate please use the tax exemption wizard to guide you through the process of enrolling in the program. Instructions are below:

  • Login or create a new account here
  • Click on Manage Tax Exemption Certificates.
  • The page will display any certificates you already have on file. To add a new certificate, click “Add Tax-Exempt Certificate” and follow the wizard to complete enrollment.
  • Tax-Exempt status will be reflected in your account within 5-10 minutes after submission.

Your certificate is subject to review and approval by the Brother Tax Department. The tax department will contact you via the email on file within 7 business days after submission if there are any problems with your tax certificate. If we are unable to verify your tax-exempt status or if your certificate is deficient, we reserve the right to charge the applicable sales tax to the payment method used for your purchase. Brother does not accept reseller certificates or EIN (Employer Identification Number) from the IRS as a valid tax-Exempt Certificate. Certificates are kept on file for one (1) year, unless the terms of your certificate specify otherwise.

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