Top 5 Ordering & Account FAQs

View the Top 5 most commonly asked FAQs. You can also browse other FAQ categories below.


If you would like to create a Brother-USA account, go to our secure Create Account page and fill out all the pertinent information.

We make every effort to process your order the minute it is placed, therefore, we cannot guarantee that changes or cancellations can be made once your order is submitted. If an update is needed, please contact Customer Service at 1-877-552-6255 Monday - Friday 9 am - 6pm Eastern Standard Time.

Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once it's in transit. You can also track your order by visiting our Order Status page. You will need your order number and email address associated with the order. Please note: It may take up to 48 hours for your tracking information to reflect details on the postal carrier websites and/or within your account.

Brother International Corporation ("Brother") extends a 30-day Return/Exchange Policy for all products purchased directly from Brother. View our full return policy

If you feel your order should be tax exempt you must provide a valid tax exempt certificate at the time you place the order.

Please note: Sales made on Brother-USA.com are intended for personal use only and not for resale so we do not accept resale certificates. Please review the detailed instructions regarding submittal of valid acceptable certificates.


More FAQs

discount FAQs
Discount FAQs

payment FAQs
Payment FAQs

return FAQs
Order Return FAQs

refurbished FAQs
Refurbished FAQs