Answer to your Frequently Asked Question:

 
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Description of Problem 100000002474

My tape keeps jamming inside the machine. What should I do?


Description of Solution 200000003134

1. Open the back cover and remove the cassette tape from the machine. Ensure the end of the tape is feed under the two tape guides on the cassette tape. If the tape is out of the guide, it will feed out in the wrong direction.  You can attempt to reinsert the tape under the tape guide.

 

2.  Check the area by the two black rollers and the tape exit area, remove any pieces of label or foreign object that may have stuck inside the machine.

 

3. Check the installation of the Cutter unit (two yellow plastic parts). There should be a gap about 1/16” inch between the two yellow plastic parts for the tape to feed out.  If the Cutter unit is blocking the tape from coming out, try removing the Cutter unit and reinstalling it back into the machine.  The Cutter unit should go straight down into the machine, do not twist the cutter when pushing it into the machine.

 

4. Reinstall the cassette tape and close the back cover. Ensure the cutter lever is not jam. Press down on the cutter lever and then release the lever.  The cutter lever should move about an inch. When the lever is release, it should spring back up to the initial position.  If the cutter level jams, your machine may require service.  If not, print out a test label. Be caution of the cutter lever, do not place your finger over it during printing; it can cause the cutter to block the tape from coming out of the machine.

 

5. Try another cassette tape.  Be caution of the cutter lever, do not place your finger over it during printing; it can cause the cutter to block the tape from coming out of the machine.

 

If the problem persists, your machine may require service.             

                                                                       

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-276-8437 for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

 

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