Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000006433

Why is my machine not printing (just feed out a blank label)?

Description of Solution 200000007806

1. Check that the cassette tape is not empty.  The tape backing should be White.  If it is Green, replace the cassette tape with a new one.


2. Try replacing all four “AAA” batteries, not just two or three.


3. Try another cassette tape.


If the problem persists, your machine may require service.             


If the machine is in warranty, call Brother Customer Service at 1-877-478-6824 for warranty options.


If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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