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Description of Problem 100000007165

How do I clear the message "Check Cartridge" from the display?


Description of Solution 200000008752

The message "Check Cartridge" will appear on the LCD display of the Brother machine if the ribbon cartridge is empty or if it is not installed correctly.

Follow the steps listed below to verify the cartridge is installed correctly:

1. Open the recording paper cover by pressing the release button locatedon the top right side of the unit.

2. Remove the PC-201 Print Cartridge from the machine by lifting it out using the black tabs on both sides of the cartridge.

WARNING: Removal of the print cartridge will expose the print head, which can be extremely HOT so please avoid contact with the print head.

3. If the PC-201 still has enough ribbon in it, then carefully tighten any slack in the ribbon by turning the blue and black gears clockwise.

4. Place the cartridge in the machine with the indented arrow pointing towards the back of the machine

5. Close the top cover applying equal pressure to both sides of the cover to make sure it is latched properly..

6. Test the unit by placing a printed document into the document feederand pressing the "copy" button.

If there is no ribbon left in the cartridge, then you mustn replace the cartridge with a new PC-201 (or replace the ribbon installed in the ink cartridge)

To replace the cartridge (PC201) follow the steps listed below:

1. Open the recording paper cover by pressing the release button locatedon the top right side of the unit.

2. Remove the old PC-201 and dispose of it.

3. Remove the new cartridge from it's box and packaging. Place it on a flat surface with the arrow pointing away from you.

4. Remove stopper from the right side of cartridge.

5. Turn the black spool on the right side clockwise to tighten the ribbon.

6. Install the printing cartridge by inserting the recessed "arrow" first and placing the cartridge into its four holders,

7. Close the cover and press down on both sides to make sure it is securely fastened.

8. Test the unit by placing a printed document into the document feeder aand pressing the "copy" button.

To install the ribbon refill in the ribbon cartridge please follow the instructions listed below:

1. Open the recording paper cover by pressing the release button locatedon the top right side of the unit.

2. Remove the PC-201 Print Cartridge from the machine by lifting it out using the black tabs on both sides of the cartridge.

WARNING: Removal of the print cartridge will expose the print head, which can be extremely HOT so please avoid contact with the print head.

3. Place the cartridge on a flat surface with the label closest to you and the indented arrow on cartridge pointing away from you.

4. Turn the cartridge over.

5. The blue gear will be closest to you and on the right hand-side.

6. Open the cartridge covers by releasing the four latches (one latch oneither end of each cover).

7. The PC-201 can be refilled with ribbon from the PC-202 or PC-204 refill package

8. Remove the refill from the packaging and the rubber band that securesit

9. Place the refill on a flat surface with the small spool closest to you. (The ribbons shiny side face down)

10. Remove the expired ribbon from the cassette and place it on a flat surface next to the refill ribbon making sure the larger spool of the expired ribbon is closest to you with the blue gear on the right side.

11. Remove the blue gear from the used ribbon and install it into the refill ribbon

12. The blue gear should be installed into the spool end that is coloredblue. Take care to align the slots of the spool with the gear

13. Remove the white gear from the used ribbon and install onto the new refill ribbon, aligning the slots of the spool with the gear.

14. Remove the two black gears from the used ribbon and install them onto the new refill ribbon again aligning the slots with the gears.

15. The used ribbon can be disposed of according to local regulations

16. Place the plastic ribbon cartridge holder so that the casing cover with the ribbed lines on top is the furthest away from you. Place the roll with the white and black gears into the casing of the cartridge closest to you. The shiny side of the ribbon should be facing down. Close the cover and lock the latches into place. Next, place the roll with the blue and black gears into the casing furthest away from you. Again, close the cover and lock the latches into place.

17. Turn the cassette over so that the label on the cassette is closest to you

18. Carefully tighten any slack in the ribbon by turning the blue and black gears clockwise.

19. Place the cartridge in the machine with the indented arrow pointing towards the back of the machine

20. Close the top cover applying equal pressure to both sides of the cover.

If you still have a "Check Cartridge" message on the display and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area using one of the following:

Click on:

http://www.brother-usa.com/support/and then click on the "Service Center Locator" option located on the left side of the page or for automated assistance by telephone, dial 1-800-284-4357 access our fax back system. This system can provide you a printed list via facsimile orverbal listings of a Brother ASC in your area. You may also contact Brother Customer Service at 1-800-284-4329 Monday through Friday, 9:00am- 7:00pm EST, excluding holidays. If you are out of warranty, you need to contact a Brother Authorized Service Center using the information listed above.

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