Answer to your Frequently Asked Question:

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Description of Problem 100000012979

Why are all my copies and faxes I receive "blank"? print quality

Description of Solution 200000016678

The print process for this unit is a thermal (heat) transfer to chemically treated paper. Thermal paper will only print on ONE side.

To verify the paper you are using is THERMAL paper, scratch both sides of the paper. One side should result in a black or gray liner where you scratched.

To load the paper properly follow the instructions listed below:

NOTE:For the best print quality use Brother Therma Plus Paper Item numbers 6890 (two 98' rolls) or 6840 (four 98' rolls). Therma plus paperis thicker, like plain paper and produces the best quality.

The recording paper roll size for your fax machine is limited to a diameter of 2.76 inches(70mm). You can use a 164' roll of thinner thermal paper as long as it meets these requirements.

1. Open the cover by placing you finger in the groove under the cover (front of the unit) and lifting up.

2. Pull up the blue lever and remove the empty roll of paper from the fax.

3. Unwrap the new recording paper roll and insert it into the paper bin (back of the unit) with the paper feeding from the bottom of the roll.

4. Raise the end of the paper until it passes over the embossed arrow onthe unit and feed the paper until you can see it come out the front of the machine. Keep the paper stretched tightly.

5.Pull the blue lever down and close the cover.

To test print the "HELP LIST" by pressing the HELP button

If the your copies and received faxes are still blank and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area using one of the following:

Click on: then click on the "Service Center Locator" option located on the left side of the page or for automated assistance by telephone, dial 1-800-284-4357. This system can provide you a verbal listing of Brother Authorized Service Centers in your area. You may also contact Brother Customer Service at 1-800-284-4329 Monday through Friday, 9:00am - 7:00pm EST, excluding holidays. If you are out of warranty, you need to contact a Brother Authorized Service Center using the information listed above.

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