Answer to your Frequently Asked Question:

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Description of Problem 100000014048

Why is the machine not feeding the tape out?

Description of Solution 200000018017

1. Ensure that the cassette cover (back cover) is latched to the machine.   The machine can not feed the tape if the cover is off.


2. Check that the cassette tape is not empty; there should be no vertical stripes on the ribbon. If there is, replace the cassette tape with a new one.


3.  If the batteries are weak or the wrong power adapter is used, it can cause the machine not to feed the tape out. 


a. If you are using batteries, replace ALL six “AAA” batteries, NOT just two or three batteries.  The top set of the batteries the "+" POSITIVE ends should points to the left, pointing toward the same side as the cutter lever and the bottom set of the batteries the "+" POSITIVE ends should points to the right, pointing away from the cutter lever.


b. If using an AC power adapter, check the rating of the adapter. The label on the adapter should list the model as the AD24 or AD24ES, a Switching Adapter with the OUTPUT of 9VDC 1.6A.  The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter can DAMAGE the machine internally and void the warranty.  The recommend adapter for this machine is the AD24 or AD24ES.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at


4. Try another cassette tape.  


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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