Description of Problem 100000014049
Why is the tape jamming inside the machine?Description of Solution 200000018018
1. Open the back cover and remove the cassette tape from the
machine. Ensure the end of the tape is fed under the two tape guides on the
cassette tape. If the tape is out of the guide, it will feed out in the wrong
direction and causes the tape to jam. You can attempt to reinsert the tape
under the tape guide.
2. Check the area by the two black rollers and the tape
exit area, remove any pieces of label or foreign objects that may be stuck
inside the machine.
3. Reinstall the cassette tape and close the back cover.
Ensure the cutter lever is not jammed. Press down on the cutter lever and then
release the lever. The cutter lever should move about a 3/4-inch. When the
lever is released, it should spring back up to the initial position.
a. If the cutter level jams, try removing the Cutter unit
(yellow plastic part closest to the cutter lever) and reinstalling it back into
the machine. The Cutter unit should go straight down into the machine, do
not twist the cutter when pushing it into the machine. Reinstall the
cassette tape, close the back cover, and check the movement of the lever
again. If the problem persists, your machine may require
b. If the cutter lever moves OK, try printing out a test
label. Be cautious of the cutter lever, do not place your finger over it during
printing; it can cause the cutter to block the tape from coming out of the
4. Try another cassette tape. Be cautious of the cutter
lever, do not place your finger over it during printing; it can cause the cutter
to block the tape from coming out of the machine.
If the problem persists, your machine may require
The machine has a one year limited exchange warranty. If the
machine is in warranty, call Brother Customer Service at 1-877-Brother
(1-877-276-8437) for warranty options.
If the machine is out of warranty, contact a Brother
Authorized Service Center for repair by clicking on the link below: