clear the message Paper Jam Inside, follow the steps listed below:
sure that a toner AND drum assembly is installed in the machine before
continuing. A machine may exhibit a jam message if the drum isn't installed or
isn't installed properly.
CAUTION: If you
just used the machine some parts inside the machine are extremely hot
Pull the paper tray completely out of the machine.
Pull the jammed paper out of the paper tray opening.
you are unable to remove the jammed paper continue to STEP
you are able to remove the jammed paper continue to STEP
3. Open the front cover.
Pull out the drum unit and toner cartridge assembly. The jammed paper may be
pulled out with the toner cartridge and drum unit assembly, or removing the drum
and toner assembly may release the paper so you can pull it out of the paper
you are able to remove the drum assembly and jammed paper continue to STEP 5.
you cannot remove the drum unit and toner cartridge assembly easily, do not use
extra force. Refer to WARRANTY AND SERVICE
5. Place the drum unit on a drop cloth or large piece of disposable
paper to avoid spilling and scattering the toner.
down the green lock lever on the left side of the drum assembly and lift the
toner out of the drum unit.
the drum carefully for small pieces of paper that may be jammed
Reinsert the toner cartridge in the drum unit until it clicks into place. If you
put it in properly, the lock lever will lift automatically.
Place the drum unit and toner cartridge back into the machine. Use equal
pressure on both sides of the drum unit when pushing it back into place. Make
sure it clicks into place.
Close the front cover. Make sure it clicks into place.
9. Remove the paper in the paper tray.
Fan the stack of paper well to avoid paper jams or misfeeds.
Reload the paper in the paper tray. The tray can hold up to 250 sheets of 20 lb
paper. Do not over fill the tray. There is a maximum paper mark located on the
top of the right and left paper guide. It looks like a V cut out in the plastic.
you are using special paper and the machine has problems feeding it from the
paper tray, try the paper again using the manual feed slot.
Put the paper tray firmly back into the machine and unfold the output paper tray
support flap before using the machine.
Turn the Brother machine around with the back of the machine facing you.
Open the back cover by pulling on the tab toward you.
Look for the green label on the tab on the right side of the fuser cover and
pull on the tab gently to release the fuser cover.
Check for any paper that might be jammed in or around the fuser
If there is paper in or around the fuser assembly gently remove it.
Examine the inside of the machine where the fuser assembly is for any foreign
objects (paper clips, pieces of paper, etc) and remove them.
Close the fuser cover inside the machine and make sure it is in place
Close the back cover.
To test print the User Settings List:
Press the UP OR DOWN ARROW key to select 1. General Setup.
Press the UP OR DOWN ARROW key to select 6. User
AND SERVICE OPTIONS:
the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.