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Description of Problem 100000015880

The machine does not turn on (no power) when using an AC adapter, how can I correct this?

Description of Solution 200000020439

If the wrong power adapter is used, it can cause the machine not to power up.

1. The recommend adapter for this machine is the AD24 or AD24ES.

The label on the adapter should indicates that it is an AD24 or AD24ES, a Switching Adapter with an Output of 9V 1.6A. The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug. The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.

Using a wrong adapter can DAMAGE the machine internally and void the warranty. You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at

2. Try connecting adapter to a different electrical outlet.

If the problem persists, your machine may require service.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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