Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000015881

The machine does not turn on (no power) when using batteries, how can I correct this?


Description of Solution 200000020441

1. Open side cover and check the installation of the batteries.  The top three batteries should be inserted with their "+" POSITIVE ends pointing toward the top edge of the machine and the bottom three batteries should be inserted with their "+" POSITIVE ends pointing toward the bottom edge of the machine.

 

2. If the batteries are inserted correctly, try replacing all six “AAA” batteries, NOT just two or three batteries.

 

If the problem persists, your machine may require service.             

 

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: