Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000016795

My toner is leaking inside the machine. What can I do?

Description of Solution 200000021485

A toner cartridge that is leaking or has leaked inside the machine will need to be replaced; however, do not remove the toner cartridge from the Brother machine until you have a replacement toner ready to be installed.  Excess toner can be cleaned with a soft, dry, lint free cloth before replacing the cartridge.  Go to How do I clean loose toner inside the machine? for instructions on how to clean the loose toner.


If you have a toner cartridge that is leaking, contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays


NOTE: Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: