Description of Problem 100000017949
The machine does not turn on (no power) when using
an AC adapter, how can I correct this?Description of Solution 200000022902
If the wrong power adapter is used, it can cause the machine
not to power
1. The recommend adapter for this machine is the AD24ES or
The label on the adapter should indicate that it is an AD24ES
or AD24, a Switching Adapter with an Output of 9V 1.6A. The label should also
indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.
The outside surface of the tip at the end of the plug should be + POSITIVE and
the inside contact should be - NEGATIVE.
Using a wrong adapter can DAMAGE the machine internally and
void the warranty. You can order the adapter directly from Brother Accessory
Sales Department at 1-877-552-6255 or at our website at http://www.brothermall.com.
2. Try connecting the adapter to a different electrical
3. Try power up the machine with 6 AAA alkaline batteries
(ensure that the adapter plug is disconnected from the machine). If the
machine turns on, the adapter could be bad.
If the problem persists, your machine may require
The machine has a one year limited exchange warranty. If the
machine is in warranty, call Brother Customer Service at 1-877-Brother
(1-877-276-8437) for warranty options.
If the machine is out of warranty, contact a Brother
Authorized Service Center for repair by clicking on the link below: