Answer to your Frequently Asked Question:

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Description of Problem 100000018000

Why does the machine display "Battery Weak!" or "Check Battery!"?

Description of Solution 200000022964

This message appears when the batteries in the machine are weak; they need to be replaced.

Replace ALL six "AAA" batteries with all new alkaline batteries, NOT just two or three batteries.

If message appears with power adapter, the wrong adapter is used.

The recommend adapter for this machine is the AD24ES or AD24. The labelon the adapter should indicates that it is an AD24ES or AD24, a Switching Adapter with an Output of 9V 1.6A. The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug. The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.

Using a wrong adapter can DAMAGE the machine internally and void the warranty. You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at

If the problem persists, your machine may require service.

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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