Description of Problem 100000019433
The Toner LED is on and the Status LED is red. The Status Monitor states
"Replace Toner:, "No Toner", or "Cartridge Position Error". What should I
do?Description of Solution 200000024659
This error occurs if the
toner cartridge needs to be replaced or if the toner cartridge is not installed
1. Open the front cover and
remove the drum and toner assembly.
NOTE: We recommend you place the toner and drum assembly on a
piece of paper in case you accidentally spill or scatter toner.
2. Gently rock the
drum and toner assembly from side to side.
3. Reinstall the drum and
toner assembly into the printer and close the front cover.
If the error is not cleared, the toner cartridge has reached the end of
its life and will need to be replaced with a new, unused genuine Brother TN620
or TN650 toner cartridge.
Brother strongly recommends that customers use only genuine
Brother drum units and toner cartridges. Each Brother laser printer is designed
to work at pre-set thermal and mechanical conditions that are matched
specifically to each of our individual toner formulations. Each individual
component is designed to work with the others to ensure quality and reliability.
Using non-Brother supplies may affect the hardware performance, print quality
and machine reliability. The Brother limited warranty does not apply to any
problem that is caused by the use of third-party drum units, toner cartridges or