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Description of Problem 100000020787

How do I join the Brother machine to an Infrastructure Wireless Network?


Description of Solution 200000026303

 

WIRELESS CONFIGURATION

 

1. Gather the following wireless network settings of your access point or router.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK*

Encryption Mode

None, WEP, TKIP, AES

Network Security Key (Password)

Encryption Key, WEP Key, Passphrase

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer?

 

If you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

NOTE:  During the setup you may be required to enter text into the Brother machine.  Refer to the section below labeled ENTERING TEXT for instructions.

 

2. Verify the Wireless Router or Access Point is setup for DHCP. This setting is required in order for the router or access point to broadcast a valid IP address to the device. Please refer to the user guide of your wireless router or access point for additional information.

 

3. If the Brother machine was previously configured for wireless connection, continue to STEP 4.  If the machine was not configured for wireless connection, continue to STEP 5.

 

4. If the Brother machine was previously configured for wireless connection the network settings need to be reset before the unit can be configured for new wireless settings.  Complete the following steps to reset the Network Card. 

 

NOTE:  Resetting the network card will erase all current network settings.

 

  1. Press Menu on the Touchscreen.

 

  1. Press Network.

 

  1. Press the DOWN ARROW key and press Factory Reset.

 

  1. Press Yes.

 

  1. Press and hold Yes again for 2 seconds.  The machine will restart and the network card will be reset.

 

5.  When the machine powers on:

 

  1. Press Menu on the Touchscreen.

 

  1. Press Network.

 

  1. Press WLAN.

 

  1. Press Setup Wizard.

 

  1. When Switch Network Interface To Wireless is displayed, press Yes to accept the change.

 

6.  The machine will search for your network and display a list of available SSIDs. You should see the SSID you wrote down earlier. If the machine finds more than one network use the UP OR DOWN ARROW Keys to scroll to and choose your network. Continue to STEP 10.  If your access point is set to not broadcast the SSID you will have to manually add the SSID name.  Continue to STEP 7.

 

7. Press <New SSID>.

 

8. Enter a new SSID using the touch screen and press OK.  The SSID must match the settings of your router or access point.  For information on ENTERING TEXT, please refer to that section at the below.

 

9. Press Infrastructure.

 

10. Choose one of the options below: If your network is configured for Authentication and Encryption you must match the settings used for your network.

 

-       No Authentication Or Encryption: Press Open System then press None for Encryption Type.  Press YES to apply your settings. Continue to STEP 13.

 

-       No Authentication With WEP Encryption: Press Open System, then press WEP for the Encryption Type.   Go to STEP 11.

 

-       Authentication With WEP Encryption: Press Shared Key. Continue to STEP 11.

 

-       Authentication With WPA/WPA2-PSK (TKIP or AES) Encryption: Press WPA/WPA2-PSK. Continue to STEP 12.

 

11. Choose the appropriate key number:

 

-       Enter the WEP key you wrote down earlier using the touch screen.  For information on ENTERING TEXT, please refer to that section at the below.

 

-       Press OK when you have entered all the characters.

 

-       Press YES to apply your settings. Continue to STEP 13.

 

NOTE: Most access points and routers can store more than one key, but they will only use one at any time for authentication and encryption.

 

12.  Press TKIP or AES for Encryption Type.

 

-       Enter the WPA/WPA2-PSK Password you wrote down earlier using the touch screen.  For information on ENTERING TEXT, please refer to that section at the below.

 

-       Press OK when you have entered all the characters.

 

-       Press YES to apply your settings. Go to STEP 13.

 

13. Your machine will now try to connect to your wireless network using the information you have entered. If successful, Connected will appear on the LCD.  A four level indicator at the top of your machine’s LCD will show the wireless signal strength of your access point or router.

 

-       If successful, Connected will appear on the LCD.  Press the STOP/EXIT key.

 

-       If Connection Failed is displayed then the print server has not successfully connected to your router or access point.   Press STOP/EXIT to clear the message.  Verify your Network security settings and try connecting again.

 

NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive the Connection Failed error.

 

14. Wait about a minute and print the Network Configuration Report to verify that the Brother machine has acquired a valid IP address from the router.  After printing the report, continue to STEP 15.

 

a.    Press MENU on the Touchscreen.

 

b.    Press the UP OR DOWN ARROW key to display and then press Print Reports.

 

c.    Press the UP OR DOWN ARROW key to display and then press Network Config.

 

d.    Press BLACK STARTThe Network Configuration report will now print.

 

15.  Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  There are several factors that can prevent the machine from successfully joining the network.  Continue to STEP T1 of the Troubleshooting section.  If you have already completed the Troubleshooting Section and the machine is still not connected to the Wireless Network, contact your router manufacturer or Network Admin for further support.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

 

TROUBLESHOOTING:

 

T1. Cycle the power on the Router or Access Point for about 15 seconds.

 

WARNING:  Cycling the power on the access point will temporarily disconnect any devices that are connected.  If you have VOIP, any current calls will be disconnected.

 

Once the access point powers back on, wait about a minute and print another Network Configuration Report to determine if the Brother machine has acquired a valid IP address from the router.

 

After printing the report, continue to STEP T2 of the Troubleshooting section.

 

a.    Press MENU on the Touchscreen.

 

b.    Press the UP OR DOWN ARROW key to display and then press Print Reports.

 

c.    Press the UP OR DOWN ARROW key to display and then press Network Config.

 

d.    Press BLACK STARTThe Network Configuration report will now print.

 

 

T2. Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  Continue to STEP T3 of the Troubleshooting section.

 

T3. If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer?

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

T4. After locating your Wireless Security information, have you been entering the correct Security Key?

 

-       Yes: Contact your router manufacturer or Network Admin to verify the following:

 

-      Network Security Settings requested in STEP 1 of the Wireless Configuration section.  We recommend you verify the settings from the actual Router Configuration Interface.  Do not simply rely on information printed on the Router or Access Point.

 

-      Verify that DHCP is assigned on the access point so that it will automatically assign an IP address to the machine.

 

-      Verify that the Router is not configured to use access security such as MAC Address filtering.

 

-      Verify that the Router is not configured to use WPA2-PSK with TKIP.  The Brother machine does not support this combination of Authentication/Encryption, however it does support WPA2-PSK with AES.

 

 

-       No: Attempt to join the machine to the wireless network, using the correct settings.  Refer back to STEP 3 of the Wireless Configuration section and try again.  Make sure you are ENTERING TEXT correctly into the machine.

 

 

 

 

 

 

 

ENTERING TEXT:

 

Press  to choose numbers, characters and special characters.  Up to six letters are assigned to each button on the touchscreen.

 

By pressing the correct button repeatedly, you can access the character you want.

 

 

 

Inserting Spaces: To insert a space, press to choose special characters, then press the space button  or .

 

 

Making Corrections:  If you entered an incorrect letter and want to change it, use the LEFT OR RIGHT ARROW Key to move the cursor under the incorrect character.  Press Re-enter the correct character.  You can also insert letters by moving the cursor and entering a character.

 

 

Repeating Letters: If you need to enter a letter that is on the same button as the letter before, press the RIGHT ARROW Key before you press the button again.

 

 

 

 

 

 

SOFTWARE INSTALLATION:

 

 

Uninstall previously installed software

If you have previously installed the software and you need to uninstall it after changing your network configuration, refer to the following solutions for uninstall instructions. 

 

NOTE: Click here for information on how to install or reinstall the software.

 

Windows Users:

 

-      How do I uninstall the Brother MFL-Pro Suite software from my Windows computer?

 

Macintosh Users:

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.4 Tiger?

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.5 Leopard?

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.6, 10.7 or 10.8? 

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.9?

 

 

Install or reinstall the software:

Visit http://www.brother-usa.com to download the latest drivers or software.  You may also install the software from a CD that is compatible with your operating system, if available.

 

Windows Users:

 

-      How do I download and install the full driver and software package for Windows? 

 

Macintosh Users:

 

-      How do I download and install the printer or scanner driver for Macintosh OS X?

 

 

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