Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000022486

Why is the machine not feeding the tape out?

Description of Solution 200000028620

1. Check that the cassette tape is not empty; there should be no vertical stripes, bars, or lines on the clear ribbon. If there is, replace the cassette tape with a new one.


2. If the tape compartment cover is not closed completely, the tape will not feed out.  Open the cover and close the cover again, ensure it is completely closed.


3. Try another cassette tape.  


4.  If the batteries are weak or the wrong power adapter is used, it can cause the machine not to feed the tape out. 


a. If you are using batteries, replace all eight “AA” batteries with all new alkaline batteries, NOT just two or three.


b. If using an AC power adapter, check the rating of the adapter. The recommend adapter for this machine is the AD24ES or AD24.  The label on the adapter should indicates that it is an AD24ES or AD24, a Switching Adapter with an Output of 9V 1.6A. The label should also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter plug.  The outside surface of the tip at the end of the plug should be + POSITIVE and the inside contact should be - NEGATIVE.  Using a wrong adapter can DAMAGE the machine internally and void the warranty.  You can order the adapter directly from Brother Accessory Sales Department at 1-877-552-6255 or at our website at


If the problem persists, your machine may require service.


The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: