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Description of Problem 100000023546

I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner. What can I do?

Description of Solution 200000030033

If you feel you aren't getting the correct yield out of your toner cartridge, consider the following items:


1.    Is the toner cartridge the Starter cartridge that came with the machine or is it a replacement toner cartridge?


If the toner cartridge is the Starter cartridge that came with the machine, the Starter cartridge has a lower amount of toner compared to the Standard and High Yield replacement cartridges and does not yield as high a page count as the replacement toners.  (See below for toner yields.)


2.    What types of documents to you typically print on your machine?  For example:


-      Memos

-      Documents

-      Spreadsheets and reports

-      Graphics


Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:


TN starter toner cartridge - approx. 700 pages*

Note: HL2275DW TN starter toner cartridge – approx. 1,200 pages*

TN420 toner cartridge - approx. 1,200 pages*

TN450 toner cartridge - approx. 2,600 pages*


*The approximate toner yield is in accordance with ISO/IEC 19752.


NOTE:  The Toner LED may begin to flash to indicate "Toner Low" status when the remaining life of the toner cartridge is approximately 30%.  The message is intended to alert you that the toner cartridge is approaching the end of its expected life, but the cartridge has not reached its end of life.  It is recommended that the toner cartridge continue to be used if the print quality is still good since the toner cartridge may have up to 30% remaining of its original estimated print life. 


The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content, such as graphics, charts, etc.  It is important to remember a typical printed document is one letter-sized (8.5" x 11") page with 4% - 5% print coverage.


NOTE:  If you are using a machine that duplexes, be aware that each sheet of paper is counted as two pages when the duplex printing feature is used when determining the number of pages printed.


3.    Are you using a genuine Brother toner cartridge?


The toner yield described above is specific to genuine Brother toner cartridges.  We do not know the expected toner life of non-Brother or refilled toner cartridges.


Brother strongly recommends that customers use only genuine Brother drum units and toner cartridges.  Each individual component is designed to work with the others to ensure quality and reliability.  Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability.  The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.


If you are not satisfied with the print yield of the current toner cartridge and want to continue printing with it, you may do so by enabling Continue Mode.  Refer to the solution - What is Toner Continue Mode?

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