Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000023931

When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options. What can I do?


Description of Solution 200000030537

 

NOTE: This issue can be caused by third-party security software and anti-virus applications.

 

If you are experiencing this issue, please complete the following steps:

 

 

PART 1:  DOWNLOAD THE CONTROLCENTER4 UPDATE TOOL

 

Download the ControlCenter4 Update Tool from the Brother website http://www.brother-usa.com/downloads.

 

-      Click here for instructions on how to navigate the Brother Website. 

 

NOTE: If the ControlCenter4 update tool is not available as a download for your machine, continue to PART 3.

 

 

PART 2: APPLY CONTROLCENTER4 UPDATE

 

Once the file has been downloaded, you will need to complete the following steps to install it.

 

1. Locate the file you downloaded CC4Updater… and double-click on it.

 

2.  If prompted with a security warning, click RUN.

 

3.  Once the decompression is complete, click OK.

 

4. Locate and double-click on the decompressed file labeled ControlCenter4 Updater.exe.

 

5. Click NEXT.

 

6. Once the installation is complete, choose Yes, I want to restart my computer now and click FINISH.  The computer will restart.

 

7.  Once the computer has restarted, attempt to launch the ControlCenter4 again.  If the application still does not open, continue to PART 3.

 

Windows 7 or earlier: 

 

  1. Click Start => (All) Programs => Brother => XXX-XXXX => ControlCenter4. The ControlCenter4 application will be loaded in the Task Tray near the system clock.

 

  1. Right-click on the ControlCenter4 icon   located in the Task Tray and left-click on Open.  

 

Windows 8:

 

 

a.    Click  Brother Utilities

 

b.    Click the dropdown list to select your model if it is not already selected.

 

c.    Click Scan.

 

d.    Click ControlCenter4.

 

 

 

PART 3: UNINSTALL AND REINSTALL THE MFL-PRO SOFTWARE SUITE

 

This issue may be caused by a conflict with third party anti-virus or firewall programs. In order to resolve this issue you will first need to uninstall the Brother MFL Pro Suite.  You MUST then temporarily disable your third party anti-virus or firewall program during the reinstallation of the Brother MFL Pro Suite software.

 

NOTE: Before uninstalling the software, be sure that you have access to the compatible software CD or Full Driver and Software Package download to reinstall.

 

1.  We strongly recommend that you close all other applications before beginning the uninstall process.  You must be logged on with administrator rights.

 

2. Uninstall the software:

 

Windows 7 or earlier:

 

  1. Click Start => All Programs => Brother => MFL-Pro or XXX-XXXX (Machine's Model) => Uninstall.

 

  1. You will be asked if you are sure you want to remove this software. Click YES.

 

  1. A Brother MFL-PRO Uninstaller will appear. Click OK. The un-installation will begin.

 

  1. Once the software has been uninstalled, choose YES I WANT TO RESTART MY COMPUTER NOW and click FINISH. Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 3 STEP 3.

 

 

 

Windows 8:

 

  1. Click  Brother Utilities.  

 

  1. Click the dropdown list to select your model if it is not already selected.

 

  1. Click Tools.

 

  1. Click Uninstall.

 

 

  1. The Brother MFL-Pro Uninstaller window will appear.  Click OK.

 

  1. The uninstall will now continue.  You may be prompted to confirm the uninstall procedure. If so, click OK

 

  1. Once this is complete you will see a window stating: For successful uninstallation, you must restart Windows.  For USB cable users, disconnect the cable from the Brother machine.

 

  1. Select YES, I WANT TO RESTART MY COMPUTER NOW. And click FINISH.  Your computer will now restart and the MFL-Pro Suite has now been removed from your PC.  Continue to PART 3 STEP 3.

 

3. Once the computer restarts, you must disable any Third-party Firewall or Anti-Virus software.

NOTE: Please contact the software manufacturer for support with disabling this software.

4. Reinstall the Brother MFL-Pro Suite using the initial installation instructions for your operating system and connection type.

5. Once the software has been reinstalled, attempt to launch the ControlCenter4 software again to determine if the issue has been resolved.

Windows 7 or earlier: 

 

  1. Click Start => (All) Programs => Brother => XXX-XXXX => ControlCenter4. The ControlCenter4 application will be loaded in the Task Tray near the system clock.

 

  1. Right-click on the ControlCenter4 icon   located in the Task Tray and left-click on Open.  

 

Windows 8:

 

 

a.    Click  Brother Utilities

 

b.    Click the dropdown list to select your model if it is not already selected.

 

c.    Click Scan.

 

d.    Click ControlCenter4.

 

 

-      If the ControlCenter opens successfully, then the issue is resolved.

 

-      If the ControlCenter does not open successfully, it appears that there may be a system issue preventing the software from opening properly.  You may scan using an alternate scanning method such as PaperPort SE.  Contact the Computer Manufacturer or System Admin for further support.

 

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: