Description of Problem 100000025000
installed a new toner cartridge and I don't think I got the full yield from the
toner. What can I do?Description of Solution 200000032011
already verified your firmware, go to STEP 3.
Verifying you have
the most up to date firmware on the machine may improve toner yield and reduce
the frequency of the toner replacements. Please understand the firmware update
is not guaranteed to improve yield.
1. Verify the firmware
of your Brother machine:
a. Press the OK
key 2 times.
b. Press the UP
ARROW key 5 times.
c. Press the OK
key 2 times. The firmware version will be displayed on the LCD.
If the firmware
version is 1.15 or below, continue to STEP
If the firmware
version is 1.17 or above, go to STEP
2. A firmware update
tool is available that will allow you to update your Brother machine with the
most recent version firmware by downloading updates over the Internet. The
updated firmware will assist in optimizing toner usage.
refer to the solution "How
do I perform a firmware update or firmware upgrade on my Brother
Once the firmware
has been updated, continue to STEP 3.
3. What types of
documents do you typically print on your machine? For example:
toners are produced with a specific amount of toner to yield the
TN-BK starter toner
cartridge: approx. 2,500 pages* (same as a standard toner cartridge)
TN-C, TN-M, TN-Y
starter toner cartridge: approx. 1,500 pages* (same as a standard toner
toner cartridge: approx. 2,500 pages*
TN310Y standard toner cartridge: approx. 1,500 pages*
TN315BK high yield
toner cartridge: approx. 6,000 pages*
TN315Y high yield toner cartridge: 3,500 pages*
toner yield is in accordance with the testing protocol called ISO/IEC 19798
(Letter). The testing protocol involves, among other things, continuous
printing of a 5% coverage sample page of text. Users who typically print
one or two-page print jobs or who typically print documents with a toner
coverage higher than 5% should expect to receive a lower page yield.
The number of pages
that can be printed with a toner cartridge is affected by several factors,
including paper size, number of pages per print job, amount of print on each
page, font size and print content, such as graphics, charts, etc. It is
important to know that a typical printed document is one letter-sized (8.5” x
11”) page with 4% - 5% print coverage.
4. Are you using
genuine Brother toner cartridges?
The toner yield
described above is specific to genuine Brother toner cartridges. We do not
know the expected toner life of non-Brother or refilled toner
recommends customers use only genuine Brother drum units and toners
cartridges. Each individual component is designed to work with others to
ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother
limited warranty does not apply to any problem that is caused by the use of
third party drum units, toner cartridges or