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Description of Problem 100000025986

How do I join the Brother machine to an Infrastructure Wireless Network?


Description of Solution 200000033328

 

WIRELESS CONFIGURATION

 

1. You may need to gather all or some of the following wireless network settings of your access point or router.  Refer to the access point's user guide for instructions on accessing the network settings information.  

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Network Security Key (Password)

May also be referred to as: Encryption Key, WEP Key, Passphrase

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

2. Was the Brother machine previously configured for a wireless connection?

 

-       Yes: Continue to STEP 3.

 

-       No:  Continue to STEP 4.

 

3. Reset the Network Card to configure new settings.  This will erase all current network settings.

 

  1. Press MENU.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network Reset.

 

  1. Press Yes.

 

  1. Press and hold Yes for 2 seconds.  The machine's network card will be reset.

 

4.  Search for the SSID.

 

  1. Press MENU.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network.

 

  1. Press Setup Wizard.

 

  1. If Enable WLAN? is displayed, press YES to accept.  The machine will search for your network and display a list of available networks.

 

5.  Does your wireless access point or router broadcast the SSID (Network Name)?

 

-       Yes: Continue to STEP 16.

 

-       No:  Continue to STEP 6.

 

6.  In addition to the information from STEP 1, you will also need to know the following information about your network:

 

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK*

Encryption Mode

None, WEP, TKIP, AES

 

*NOTE: The Brother machine only supports WPA2-PSK with AES.  If you are using WPA2-PSK with TKIP you will receive a connection error.

 

If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you are using a mobile device or you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm 

 

 

7. Press the UP OR DOWN ARROW Key to display and press <New SSID>.

 

8. Enter a new SSID then press OK.  The SSID must exactly match the settings of your router or access point.  Refer to the section labeled ENTERING TEXT for instructions.

 

9. Press Infrastructure.

 

10. Press the Authentication Method that your access point or router uses:

 

-       If you chose Open System, continue to STEP 11.

 

-       If you chose Shared Key, continue to STEP 12.

 

-       If you chose WPA/WPA2-PSK, continue to STEP 13.

 

11. Press Encryption Type that your access point or router uses.

 

-       If you chose None, continue to STEP 22.

 

-       If you chose WEP, continue to STEP 12.

 

12.  Enter the WEP key and then press OK. Refer to the section labeled ENTERING TEXT for instructions.  Continue to STEP 15.

 

13.  Press the Encryption Type that the access point or router uses. Continue to STEP 14.

 

14.  Enter the WPA key and press OK. Refer to the section labeled ENTERING TEXT for instructions.

 

15.  Press YES to apply your settings. Continue to STEP 22.

 

16.  Press the UP OR DOWN ARROW Key to display and press your Network Name.  If your Authentication Method is Open System and your Encryption is None continue to STEP 22.  Otherwise, continue to STEP 17.

 

17.  If you receive a message stating The selected wireless router supports WPS. Use WPS?; press:

 

-       Yes, if you wish to use WPS.  Continue to STEP 18.

 

-       No (Manual) if you do not wish to use WPS, or you are uncertain.  Continue to STEP 19.

 

-       If this question does not appear, continue to STEP 19.

 

18. When the LCD displays: Start WPS on your wireless access point/router, then press Next; Enable WPS on your access point/router and then press Next.  Continue to STEP 22.

 

NOTE: For instructions on how to enable WPS on your access point/router, contact your access point/router manufacturer or network admin for further support.

 

19.  You will be prompted to enter the network key.  Enter the network security key.  Refer to the section labeled ENTERING TEXT for instructions.

 

NOTE:  This is the Wireless network security key, not the password used to access the router's configuration page.

 

20.  Press OK when you have entered all the characters.

 

21.  Press Yes to apply your settings.

 

22. Your machine will now try to connect to your wireless network using the information you have entered.  A Wireless LAN report will automatically print with the connection results.

 

-       If successful, Connected will appear on the LCD.  Press OK and continue to STEP 23.

 

-       If Wrong Password is displayed, then the password you entered does not match the settings of your wireless access point.  Be advised that the network key is case sensitive.  If you believe that you may have entered the key incorrectly, then return to STEP 3.  Otherwise, continue to STEP T3 of the Troubleshooting section.

 

-       If Connection Fail is displayed then the print server has not successfully connected to your router or access point.  Continue to STEP T1 of the Troubleshooting section.

 

NOTE:

 

-      The Brother machine supports WPA2-Personal only with AES.  If you are using WPA2-Personal with TKIP you will receive this error.

 

-      If you are using Open authentication with WEP encryption and your router is configured to use a mixed network type (802.11B & 802.11G & 802.11N) the Brother machine will not be able to connect to the router.  In this case we recommend that the router security settings be changed to use WPA or WPA2 authentication with AES encryption (as this is much more secure than WEP), or if you wish to continue using Open/WEP the router must be configured to use a single mode such as 802.11G (recommended) or 802.11B.

 

23. Wait about a minute and print the Network Configuration Report to verify that the Brother machine has acquired a valid IP address from the router.  After printing the report, continue to STEP 24.

 

  1. Press MENU.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Print Reports.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network Config.

 

  1. Press START.  The network configuration list will now print.

 

24.  Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  There are several factors that can prevent the machine from successfully joining the network.  Continue to STEP T1 of the Troubleshooting section.  If you have already completed the Troubleshooting Section and the machine is still not connected to the Wireless Network, contact your router manufacturer or Network Admin for further support.

 

NOTE:  An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.

 

 

 

TROUBLESHOOTING:

 

T1. Cycle the power on the Router or Access Point for about 15 seconds.

 

WARNING:  Cycling the power on the access point will temporarily disconnect any devices that are connected.  If you have VOIP, any current calls will be disconnected.

 

Once the machine powers back on, wait about a minute and print another Network Configuration Report to determine if the Brother machine has acquired a valid IP address from the router.

 

After printing the report, continue to STEP T2 of the Troubleshooting section.

 

  1. Press MENU.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Print Reports.

 

  1. Press the UP OR DOWN ARROW Key to display and then press Network Config.

 

  1. Press BLACK START.  The network configuration list will now print.

 

T2. Is the IP Address assigned to the Brother machine Valid?

 

-       Yes: The machine is now successfully joined to the network.  Continue to the Software Installation section for information on how to install the software on your computer.

 

-       No:  Continue to STEP T3 of the Troubleshooting section.

 

T3. You must verify your Wireless Network Security Settings. If you are unsure of your wireless network's security settings, please refer to one of the following solutions for assistance. 

 

-      How do I find the Wireless Security Information in Windows XP, Vista, 7, 8 or 8.1? 

 

-      How do I find the Wireless Security Information on my Wireless Macintosh OSX computer? 

 

If you still cannot locate your Wireless Security Settings, please contact your router manufacturer or Internet Service Provider for assistance.  To locate contact information for common router manufacturers, visit:  http://www.brother-usa.com/support/wireless/wireless_router_information.htm

 

 

 

T4. After locating your Wireless Security information, have you been entering the correct Security Key?

 

 

-       Yes: Contact your router manufacturer or Network Admin to verify the following:

 

SSID or Network Name

The name of your Wireless Network or Access Point.

Authentication Method

Open System, Shared Key, WPA/WPA2-PSK

Encryption Mode

None, WEP, TKIP, AES

Network Security Key (Password)

May also be referred to as: Encryption Key, WEP Key, Passphrase

 

 

-      We recommend you verify the settings from the actual Router Configuration Interface.  Do not simply rely on information printed on the Router or Access Point.

 

-      If you are using Open authentication with WEP encryption and your router is configured to use a mixed network type (802.11B & 802.11G & 802.11N) the Brother machine will not be able to connect to the router.  In this case we recommend that the router security settings be changed to use WPA or WPA2 authentication with AES encryption (as this is much more secure than WEP), or if you wish to continue using Open/WEP the router must be configured to use a single mode such as 802.11G (recommended) or 802.11B.

 

-      Verify that the Router is not configured to use WPA2-Personal with TKIP.  The Brother machine does not support this combination of Authentication/Encryption, however it does support WPA2-Personal with AES.

 

-      Verify that DHCP is assigned on the access point so that it will automatically assign an IP address to the machine.

 

-      Verify that the Router is not configured to use access security such as MAC Address filtering.

 

 

-       No: Attempt to join the machine to the wireless network, using the correct settings.  Refer back to STEP 3 of the Wireless Configuration section and try again.  Make sure you are ENTERING TEXT correctly into the machine.

 

 

 

 


ENTERING TEXT:

 

Up to four letters are assigned to each letter button on the Touchscreen.  By pressing the proper button repeatedly, you can access the character you want.

 

Press  to cycle between letters, numbers and special characters.  For letters, press the appropriate key repeatedly until the desired letter appears.

 

 

 

 

 

Inserting spaces:

To enter a space, press   then press the space button  or .

 

 

Making Corrections:

 

If you entered a character incorrectly and want to change it, press the LEFT OR RIGHT ARROW key to move the cursor to the incorrect character, press .  Re-enter the correct character.  You can also back up and insert a character.

 

 

 

Repeating characters:

 

If you need to enter a character that is on the same button as the character before, press the RIGHT ARROW Key to move the cursor to the right before you press the button again.

 

 

 

SOFTWARE INSTALLATION:

 

 

Uninstall previously installed software

If you have previously installed the software and you need to uninstall it after changing your network configuration, refer to the following solutions for uninstall instructions. 

 

NOTE: Click here for information on how to install or reinstall the software.

 

Windows Users:

 

-      How do I uninstall the Brother MFL-Pro Suite software from my Windows computer?

 

Macintosh Users:

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.4 Tiger?

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.5 Leopard?

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.6, 10.7 or 10.8? 

 

-      How do I completely remove the Brother software and drivers from Macintosh OS X 10.9?

 

 

Install or reinstall the software:

Visit http://www.brother-usa.com to download the latest drivers or software.  You may also install the software from a CD that is compatible with your operating system, if available.

 

Windows Users:

 

-      How do I download and install the full driver and software package for Windows? 

 

Macintosh Users:

 

-      How do I download and install the printer or scanner driver for Macintosh OS X?

 

 

 

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