Answer to your Frequently Asked Question:

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Description of Problem 100000026153

The display Back Light is lit, but the display is blank (no image).

Description of Solution 200000033525

1. Turn off the machine.

2. Hold down the Code key and the R key.

3. While holding down the Code and R keys, press the On/Off key once.

4. Release the Code and R keys.

If the problem persists, your machine may require service.

The machine has a two year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

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