Description of Problem 100000026644
Why is the machine not feeding the tape out?Description of Solution 200000034240
1. Check that the
cassette tape is not empty; there should be no vertical stripes, bars, or lines
on the clear ribbon. If there is, replace the cassette tape with a new
2. Check the model
of power adapter; if the wrong power adapter is used, it can cause the machine
not to feed the tape out.
adapter is the AD9000 or AD9100/9100ES. Ensure the label on the
adapter indicates that it is an AD9000 or AD9100/9100ES with an Output of 24V
The label should
also indicate the + POSITIVE and the - NEGATIVE contacts of the adapter
plug. The outside surface of the tip at the end of the plug should be -
NEGATIVE and the inside contact should be + POSITIVE. Using a wrong
adapter can DAMAGE the machine internally, not covered by the warranty.
You can order the adapter directly from Brother Accessory Sales Department at
1-877-552-6255 or at our website at www.brothermall.com.
3. Try another
cassette tape, using the power adapter.
the problem persists, your machine may require service.
machine has 90 days / one year limited warranty and replacement service. If the
machine is in warranty, call Brother Customer Service at 1-877-Brother
(1-877-276-8437) for warranty options.
the machine is out of warranty, contact a Brother Authorized Service Center for
repair, go to the link below: