Answer to your Frequently Asked Question:

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Description of Problem 100000027185

The ink ribbon got caught in between the tape layers and came out of the machine. How can I prevent this?

Description of Solution 200000034920

This can happen when you install the tape cassette leaving the ink ribbon loose, or by pulling the printed label out by hand without cutting off the label.  The tape cassette cannot be repair, needs to be replace.



Note: Please remember the following precautions for future use.


·         Is the end of the tape fed correctly through the tape guide?

If not, feed the tape under the tape guides as shown in the image below.



·         Does the underside of the tape cassette completely touch the base of the compartment?

If the tape cassette is not installed correctly, the top and base layers of the laminated tape may become misaligned, or the ink ribbon may get caught between the tape layers. When installing the tape cassette, make sure that the entire underside of the tape cassette, especially near the tape exit, is touching the base of the compartment.



·         Do not pull the label coming out of the tape exit slot.

If the tape is pulled out, it could cause the ink ribbon to be discharged with the tape.



·         Do not install the tape cassette while leaving the ink ribbon loose.

If the ink ribbon is loose, use your finger to wind the toothed wheel in the direction of the arrow on the cassette, as shown below. Make sure to wind the toothed wheel in the correct direction.



·         Do not cover the tape exit slot while printing.


·         Do not use the cutter until the tape has printed the entire label, and the machine has stopped feeding.

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