Description of Problem 100000028287
The message "Replace Toner" or "Toner Low" continues to appear after I
replaced the toner cartridge. What can I do?Description of Solution 200000036256
solution is to be used only when the "Replace Toner" or "Toner Low" message
appears immediately after a new, unused genuine Brother toner
cartridge has been installed.
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
you replace the toner cartridge with a NEW, out of the box, genuine Brother
toner cartridge (TN720,
TN750, or TN780)?
NOTE: If a
toner cartridge from another machine was installed (even if there's still toner
left in the used cartridge), the message "Replace Toner" or "Toner Low" would
continue to appear on the display. To clear the message a new, genuine Brother
toner must be installed.
the front cover and remove the drum and toner assembly.
recommend placing the toner and drum assembly on a piece of paper in case of
accidental spill or scatter toner.
the gray toner cartridge from the black drum by holding down the green lock
lever on the right side of the drum unit and lifting the toner cartridge
rock the toner cartridge from side to side.
the toner cartridge into the drum unit.
the drum and toner assembly into the printer and close the front
the error is not cleared, the toner cartridge has reached the end of its life
and will need to be replaced with a new, unused genuine Brother TN720, TN750, or
the toner cartridge has already been replaced but the error was not cleared,
call Brother Customer Service at 1-877-Brother (1-877-276-8437).