Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000029116

The message "Replace Toner" or "Toner Low" continues to appear after I replaced the toner cartridge. What can I do?


Description of Solution 200000037413

This solution is to be used only when the "Replace Toner" or "Toner Low" message appears immediately after a new, unused genuine Brother toner cartridge has been installed.

 

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

1.    Did you replace the toner cartridge with a NEW, out of the box, genuine Brother toner cartridge (TN720 or TN750)?

 

NOTE: If a toner cartridge from another machine was installed (even if there's still toner left in the used cartridge), the message "Replace Toner" would continue to appear on the display. To clear the message a new, genuine Brother toner must be installed.

 

2.    Open the front cover and remove the drum and toner assembly.

 

 

NOTE: We recommend placing the toner and drum assembly on a piece of paper in case of accidental spill or scatter toner.

 

3.    Remove the gray toner cartridge from the black drum by holding down the green lock lever on the right side of the drum unit and lifting the toner cartridge out.

 

 

4.    Gently rock the toner cartridge from side to side.

 

 

BL_Toner_Shake.jpg

 

5.    Reinstall the toner cartridge into the drum unit.

 

 

6.    Reinstall the drum and toner assembly into the printer and close the front cover.

 

BL_drumin.jpg

 

7.  If the error is not cleared, the toner cartridge has reached the end of its life and will need to be replaced with a new, unused genuine Brother TN720 or TN750.

 

- If the toner cartridge has already been replaced but the error was not cleared, call Brother Customer Service at 1-877-Brother (1-877-276-8437).

 

 

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: