Answer to your Frequently Asked Question:

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Description of Problem 100000030215

The machine turns on Mirror mode by itself, how can I correct this?

Description of Solution 200000038886

1. Turn Off the machine.


2. Open the tape compartment cover and remove the tape cassette from the machine.


3. Re-install the tape cassette back into the tape compartment.  Push down on top of the cassette; ensure that it is seated firmly in the tape compartment and close the cover completely.


4. Reset the machine.


Note: All text, settings and stored files will be cleared.

a. Hold down the Shift and R keys.

b. While holding down the Shift and R keys, press the On/Off key once.


c. Release the Shift and R keys.


5. Try printing a label.


6. If the problem appears, try another Brother TZe tape cassette.


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:   


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