Description of Problem 100000030885
How do I clear the message "Cannot Detect" from the display?
Description of Solution 200000039694
recommends that customers use only genuine Brother ink for best results.
Using non-Brother supplies may affect the hardware performance, print quality
and machine reliability since the ink formulation in genuine Brother ink
cartridges prevent smearing and clogging of the print head. The Brother
limited warranty does not apply to any problem that was caused by the use of
third party ink and/or cartridges
The message "Cannot
Detect" may appear on the display of the Brother machine after installing an ink
cartridge(s) if the cartridge was installed too quickly or a non-Brother or
refilled ink cartridge was installed in your Brother machine. Verify the
ink cartridges are installed correctly by following the steps listed below:
If you are
using non-Brother supplies we advise using genuine supplies to clear this
Holding the ink
cartridge upside down when you remove its yellow protective cap could create air
pockets in the cartridge. Hold the ink cartridge with the yellow
protective cap to the side when removing the yellow cap from the
Make sure to twist
the green knob on the yellow protective cap before removing the cap from the
cartridge. Removing the yellow protective cap without twisting the green
knob to pressurize the cartridge could also create air pockets in the cartridge.
1. Open the
ink cartridge cover.
2. Push the
four colored levers down and remove the ink cartridges completely from the
machine. Unplug the machine for 30 seconds then plug the machine back up.
3. After the
message "No Cartridge" appears on the LCD, slowly reinstall all of the ink
cartridges in the machine. Insert each cartridge in the direction of the arrow
on its label until it clicks into place.
NOTE: Each ink color
has its own designated position, which is indicated by the color of the
4. Close the
ink cartridge cover.
5. If you
replaced an ink cartridge, the LCD may ask you to verify that it was a brand new
one. For example: Did You Change Black?
For each new
cartridge you installed, press the UP ARROW key for Yes
If you did
not install a brand new ink cartridge, press the DOWN ARROW key for
If you mix
the colors by installing an ink cartridge in the wrong position, install the ink
cartridges in the correct positions then clean the print head several
Once you open
an ink cartridge, install it in the machine and use it up within six months of
installation. Use unopened ink cartridges by the expiration date written on the
If the time and
date return to the LCD the issue is resolved.
If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.