Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000031775

I cannot communicate with my RJ4030/RJ4040. What can I do?

Description of Solution 200000040832

1.    Verify that there is no error condition on the printer. 

a.    The paper is loaded into the printer.

b.    The Bluetooth or Wi-Fi indicator is not flashing.

2.    Verify that the Bluetooth or that the Wi-Fi indicator is on steady.

3.    If the consumer is using a new computer, verify that they followed the instructions in the user’s guide for installation of the software. (Page 8 for the RJ4030; Page 10 for the RJ4040)

Transfer the call to BMS if the failure has not been corrected.


Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: