Description of Problem 100000032550
How do I clear the message "Print Unable 71" or "Print Unable
72"?Description of Solution 200000041753
message "Print Unable 71" or "Print Unable 72" will appear on the display if
there is a mechanical malfunction of the Brother machine.
1. Verify the firmware
a. Brother recommends
the machine to have the latest firmware to ensure the machine is working at the
b. Press *
(asterisk/star) and # (pound) keys at the same time on the numeric key
pad of the machine panel.
If the first line of the LCD shows * and/or #, press
STOP/EXIT and try again until several letters and numbers are displayed
in the top row of the LCD.
c. Once several letters
and numbers display in the top row of the LCD, the first letter on the left side
is the firmware version.
If the firmware
version is P or higher, this firmware version is fine. Go to STEP 2.
If the firmware
version is N or lower, you will need to update the firmware to the latest
version. A firmware update tool is available that will allow you to update
the Brother machine with the most recent version firmware by downloading updates
over the Internet.
To update the
firmware, refer to - How
do I perform a firmware update or firmware upgrade on my Brother
d. Once the firmware
update is completed, continue to STEP 2.
OFF the Brother machine's power switch (located on the right side of the
machine) and then turn the switch back ON.
there are no errors on the LCD, go to STEP 3.
error returns and your machine is within warranty, you can contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
the User Settings by pressing MENU, 6 (Print Reports), 4
(User Settings), START.
User Settings are printed and the error does not return, then the issue has been
error returns and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
machine is out of warranty, you can locate a Brother Authorized Service Center
using the information listed above.