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Description of Problem 100000032550

How do I clear the message "Print Unable 71" or "Print Unable 72"?


Description of Solution 200000041753

The message "Print Unable 71" or "Print Unable 72" will appear on the display if there is a mechanical malfunction of the Brother machine.

 1. Turn OFF the Brother machine's power switch (located on the right side of the machine) and then turn the switch back ON.

 

  

-  If there are no errors on the LCD, go to STEP 2.

 -  If the error returns and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 2. Print the User Settings List by pressing MENU, 6 (Print Reports), 4 (User Settings), START.

 -  If the User Setting List is printed and the error does not return, then the issue has been resolved.

 -  If the error returns and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.

 

 

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