Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000032817

The printed pages are blurry. How can I improve the print quality?


Description of Solution 200000042073

1. Verify the paper is plain, multi-purpose or recycled paper and the paper weight is 16 - 24 lb. 

 

-         If the paper meets these specifications, go to STEP 2.

 

-         If the issue only occurs when printing on thick or special media, refer to the solution How do I print envelopes, labels, or thick paper from the multi-purpose tray (MP tray)?

 

2. Print the User Settings List:

 

a.    Press MENU.

 

b.    Press the UP OR DOWN ARROW to display Print Reports.

 

c.    Press Print Reports.

 

d.    Press the UP OR DOWN ARROW to display User Settings.

 

e.    Press User Settings.

 

f.     Press START.

 

g.    When the list has completed printing press STOP/EXIT.

 

3. Examine the print quality of the text characters and horizontal lines on each page of the User Settings List.

 

-         Does any of the print appear to have a shadow or to be smeared downwards?

-         If no, determine the type of print quality issue and refer to the correct solution for that issue.

-         If yes and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

If your machine is out of warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays for assistance with locating a Brother Authorized Service Center nearest to your area.  

 

 

 

 

 

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