Google Cloud Print
is a service provided by Google that allows you to print to a printer registered
to your Google account using a network-compatible device, such as a mobile phone
or computer, without installing the printer driver on the device.
1: VERIFY THE BROTHER MACHINE'S FIRMWARE VERSION
This issue may be
caused by a recent update by Google to the authentication method used with their
Google Cloud Print feature. Complete the following steps to troubleshoot
1. On the Brother
machine, press * (asterisk) and # (pound) buttons
2. The firmware
version is displayed on the LCD.
3. The letter in the
first position from the left represents the firmware version of the
that the version is at least: Version:
the firmware version is the correct version, continue to STEP 2.
the firmware version is A through F, then you must update the
firmware. For instructions on how to update the firmware, refer to:
do I perform a firmware update or firmware upgrade on my Brother
A GOOGLE ACCOUNT
In order to use
Google Cloud Print, you will need to have a Google account and sign in to your
account using a Gmail address. If you do not have a Gmail address, use a
computer or mobile device to access the Google website and create a Gmail
Visit http://www.google.com for information about setting up
a Google Account.
you already have a Google account, there is no need to create an additional
3: REGISTER YOUR GOOGLE ACCOUNT INFORMATION TO THE MACHINE
You need to
register your Google account information to the machine using Web Based
Management (web browser). A standard web browser can be used to manage your
machine using the HTTPS (Hypertext Transfer Protocol Security).
screens in this section are example of Inkjet machine.
information about the number of printers you can register, refer to the Google
you begin to register your Google account information please confirm the correct
time and date are set on the control panel of the machine. Please see the Quick
Setup Guide included with you machine for instructions on setting the correct
time and date.
that the machine is connected to the same network as the computer or mobile
the web browser on your computer or mobile device.
into your browser's address bar (where "XXX.XXX.XXX.XXX" is
the machine's IP address). (Example: https://192.168.1.2/)
can see your machine's IP address on the control panel's network
you have set the login password for the Web Based Management, enter the password
in the Login
then click .
a security-related message is displayed, proceed with the registration
sure that Google
Cloud Print is
checked and then click Advanced
6. Make sure that the
Enabled. If not, go
back to the Protocol page and place a check in the field. Enter your
Google account information in the E-mail
The machine will sign in to Google Cloud Print with your Google
you receive an Internal Error message, refer to: "When
I attempt to setup Google Cloud Print I receive a message stating: Internal
Error. What can I do?"
the date and time are not set correctly on the Brother machine, you will receive
an error message. Set the date and time correctly. Refer to:
do I program the date and time on my Brother machine?"
the machine supports the Secure Function Lock feature, printing via Google Cloud
Print is possible even if PC print for each user is restricted. If you want to
restrict printing via Google Cloud Print, disable Google Cloud Print using Web
Based Management or set the Secure Function Lock feature to Public Mode and then
restrict PC print for public.