Answer to your Frequently Asked Question:

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Description of Problem 100000033523

How do I setup my Brother machine for Google Cloud Print?

Description of Solution 200000042981


Google Cloud Print is a service provided by Google that allows you to print to a printer registered to your Google account using a network-compatible device, such as a mobile phone or computer, without installing the printer driver on the device.





This issue may be caused by a recent update by Google to the authentication method used with their Google Cloud Print feature.  Complete the following steps to troubleshoot the issue:


1.    On the Brother machine, press * (asterisk) and # (pound) buttons simultaneously.


2.    The firmware version is displayed on the LCD.


3.    The letter in the first position from the left represents the firmware version of the unit.


4.    Verify that the version is at least:  Version: G


-      If the firmware version is the correct version, continue to STEP 2.


-      If the firmware version is A through F, then you must update the firmware.  For instructions on how to update the firmware, refer to:  "How do I perform a firmware update or firmware upgrade on my Brother machine?"




In order to use Google Cloud Print, you will need to have a Google account and sign in to your account using a Gmail address. If you do not have a Gmail address, use a computer or mobile device to access the Google website and create a Gmail address.


Visit for information about setting up a Google Account.


NOTE: If you already have a Google account, there is no need to create an additional account.




You need to register your Google account information to the machine using Web Based Management (web browser). A standard web browser can be used to manage your machine using the HTTPS (Hypertext Transfer Protocol Security).


NOTE: The screens in this section are example of Inkjet machine.


For information about the number of printers you can register, refer to the Google website



1.    Before you begin to register your Google account information please confirm the correct time and date are set on the control panel of the machine. Please see the Quick Setup Guide included with you machine for instructions on setting the correct time and date.


2.    Confirm that the machine is connected to the same network as the computer or mobile device.


3.    Open the web browser on your computer or mobile device.


4.    Type "https://XXX.XXX.XXX.XXX/" into your browser's address bar (where "XXX.XXX.XXX.XXX" is the machine's IP address). (Example:


NOTE: You can see your machine's IP address on the control panel's network menu.


-      If you have set the login password for the Web Based Management, enter the password in the Login box, then click .


-      If a security-related message is displayed, proceed with the registration process.


5.    Do the following:


a.    Click Network.


b.    Click Protocol.


c.    Make sure that Google Cloud Print is checked and then click Advanced Setting.


6.    Make sure that the Status is Enabled.  If not, go back to the Protocol page and place a check in the field.  Enter your Google account information in the E-mail and Password box.



7.    Select the Sign in checkbox.


8.    Click Submit.  The machine will sign in to Google Cloud Print with your Google account.


NOTE: If you receive an Internal Error message, refer to: "When I attempt to setup Google Cloud Print I receive a message stating: Internal Error. What can I do?"  


-      If the date and time are not set correctly on the Brother machine, you will receive an error message.  Set the date and time correctly.  Refer to: "How do I program the date and time on my Brother machine?" 


-      If the machine supports the Secure Function Lock feature, printing via Google Cloud Print is possible even if PC print for each user is restricted. If you want to restrict printing via Google Cloud Print, disable Google Cloud Print using Web Based Management or set the Secure Function Lock feature to Public Mode and then restrict PC print for public.



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