Answer to your Frequently Asked Question:

 
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Description of Problem 100000034078

How do I clear the message "Paper Jam [Front]" from the display?


Description of Solution 200000043688

 1. Verify the complete message displayed in the yellow bar on the LCD. 

-         If the message displayed is "Paper Jam [Front]", go to STEP 2.

 

-         If the message displayed is "Paper Jam [Rear]", refer to solution: "How do I clear the message 'Paper Jam [Rear]' from the display?"

 

-         If the message displayed is "Paper Jam [Front, Rear]", refer to solution: "How do I clear the message 'Paper Jam [Front, Rear]' from the display?"

 

-         If a different message is displayed, search for the specific message and follow the solution related to that message.  

 

2.  Lift the Scanner Cover to the open position using the finger hold handles located on the right and left side of the cover.

 

 Verify that the scanner support arm on the right side is holding the scanner cover in the open position.

 

 

 -         If yes, continue to STEP b.

-         If no, verify you opened the scanner cover (see image above). If the document cover was opened you will not see the scanner cover support. Close the document cover and go back to STEP 2 to open the scanner cover.

 

 

  1. Lift the scanner cover to release the lock. Gently close the scanner cover using both hands.

 

-         If the LCD continues to display the message "Paper Jam [Front]", go to STEP 3.

 

-         If the LCD returns to the standby mode and the machine did NOT print a document go to STEP 14.

 

-         If the machine prints a document and the LCD returns to the standby mode verify the following:

 

-          If you were printing from the Manual Feed Slot (located in the back of the machine), go to STEP 14.

 

-          If you were NOT printing from the Manual Feed Slot the issue is resolve. Opening and closing the scanner cover reset the machine and cleared the message.  

3. Remove Paper Tray # 1 and Paper Tray # 2 from the machine.

  

4. Pull out any jammed paper (1).

 

 

 5. Look inside the machine where the paper trays were installed.  Lift up the black plastic flap located in the front UPPER tray cavity of the machine.  Look inside the opening of the machine, in the area above the silver metal and remove any pieces of paper.

 

 

 

6. Check inside the machine.

 

a.    Lift the Scanner Cover (1) to the open position using the finger hold handles located on the right and left side of the cover.

 

 

 

b.    Slowly pull the jammed paper out of the machine.

 

 

c.    Carefully check the left (1) and right (2) hand corners and the center inside the machine and remove any paper scraps that may be jammed.

 

 

NOTE:  If the print head is at the right corner as shown below, hold down the red X for at least 5 seconds until the print head moves to the middle so the right hand corner can be checked.

 

  1. Use your hand to move the print head left or right to make sure there are no paper scraps stuck under the print head. 

 

7. Look carefully inside the tray cavity for any pieces of paper.

 

 

8. After looking for debris, reinstall both Paper Tray #1 and Paper Tray # 2 by slowly pushing the trays all the way in.  You should hear a slight snap or click once each tray is seated properly.

 

NOTE: It is very important the paper tray be reinstalled into the machine before you continue to troubleshoot this issue.

 

    

 

9. Lift the flat bed scanner cover to release the lock; gently push the scanner cover down to close. 

 

 

-         If LCD touchscreen returns to the standby mode and does not display an error message, continue to STEP 10 to test the machine.

 

-         If the message "Paper Jam [Front]"continues to be displayed, disconnect the machine from the power outlet for 5 seconds and then plug it back in. Repeat STEPS 3 through 8 to verify that you did not miss any jammed paper or scraps of paper. 

 

-         If the message "Paper Jam [Front]" continues to be displayed after repeating STEPS 3 – 8, go to WARRANTY AND SERVICE OPTIONS.

 

-         If any other message is displayed, refer to the solution for the message displayed.

 

10. Print a test page:

 

  1. Were you printing from the Manual Feed Slot?

 

-         If YES, continue to STEP 10b.

-         If NO, go to STEP 10i.

 

  1. Open the Manual Feed Slot cover.

 

  1. Slide the Manual Feed Slot paper guides to match the width of the paper you are going to use.

 

NOTE:

 

The paper mark in portrait orientation is on the right side of the Manual Feed Slot. 

 

The paper mark in landscape orientation is on the left side of the Manual Feed Slot.

 

When you slide the paper guides, confirm that they are in these positions.

 

 

  1. Place only one sheet of paper into the Manual Feed Slot.

 

-         Make sure the side to be printed is face up.

 

-         If you are using Ledger, A3, Legal, A5, A6, Photo, Photo L, Photo 2L paper; envelopes; or index cards, insert the sheet in portrait orientation.

 

 

-         If you are using Letter, Executive, or A4 paper, insert the sheet in landscape orientation.

 

 

NOTE: Do not put more than one sheet of paper in the Manual Feed Slot at any one time.  Doing this may cause a paper jam.  Even if you are printing multiple pages, do not feed the next sheet of paper until the Touchscreen instructs you to do so.

 

               

 

-         Do not put paper in the Manual Feed Slot when you are printing from the paper tray.  Doing this may cause a paper jam.

 

  1. Using both hands, gently adjust the Manual Feed Slot paper guides to fit the paper.

 

 

NOTE: Do not press the paper guides too tightly against the paper.  Doing this may cause the paper to fold.

 

Place the paper in the center of the Manual Feed Slot between the paper guides.  If the paper is not centered, pull it out and insert it again at the center position.

 

  1. Using both hands, feed the paper into the Manual Feed Slot until the front edge touches the paper feed roller.

 

-         Let go of the paper when you hear the machine pull it in a short distance.  The LCD will should briefly (3 seconds) display the message "Manual Feed Slot ready" and then return to the standby mode.

 

 NOTE: 

- When loading an envelope or sheet of thick paper, push the envelope into the Manual Feed Slot until you feel the machine grab the envelope or paper.

 

- When you are feeding Legal, Ledger, or A3 size paper into the Manual Feed Slot, the machine holds the printed page after printing so that the page does not fall.  Once printing is complete, pull out the printed page and press OK.

 

  1. If you are using paper that is longer than Letter size or envelopes with the flap on the short edge, close the paper support flap (1).

 

  1. Try to print the same document that you were trying to print when the jam occurred and then click here to continue. (first bullet under step l)
  2. Press the 4 Color Column  on the touch screen.  
  3. Press Test Print  

k.    Press Print Quality

 

l.      Press OK. A Print Quality Check Sheet will print.

-         If the PQCS prints and the error message "Paper Jam [Front]" is not displayed, the issue is resolved. Press the Home to return to the standby mode.

 

-         If the message "Paper Jam [Front]" continues to appear on the display and you have not followed all of the STEPS 3 through 8, go back to STEP 3.

 

-         If the message "Paper Jam [Front]" continues to appear on the display and you have followed all of the STEPS 3 through 8, go to STEP 11.

 

-         If any other error message appears, search for the specific error and follow the solution related to that error message. 

 

11. Verify if the jammed paper was located under the scanner unit.   

 

-         If you removed jammed paper from under the scanner unit when performing the previous troubleshooting steps (STEPS 1 through 11), go to STEP 12.

 

-         If you did NOT find jammed paper under the scanner unit, continue to STEP 13.

 

12. Confirm the paper being used in the paper tray meets the machine's media requirements (Check the paper packaging if necessary):

 

 

 

NOTE:

 

Do not use any of the following types of paper:

 

-         Damaged, curled, wrinkled or irregularly shaped paper. 

-      Extremely shiny or highly textured paper. 

-      Paper that cannot be arranged uniformly when stacked.

 

-         If the paper meets the machine's media requirements, go to WARRANTY AND SERVICE OPTIONS

-         If the paper does not meet the machine's media requirements, replace the paper with appropriate paper and go back to STEP 10 to test the machine.

-         If you do not have paper that meets the machine's media requirements, you will need to replace the paper with the appropriate paper.

 

13. A small piece of paper may still be stuck inside the machine.  Feeding a sheet of letter size glossy paper through the machine can assist in removing the piece of paper.

14. Clear the message "Paper Jam Front":

NOTE: Images for the steps listed below are included in the previous steps.

  1. Pull the paper trays completely out of the machine and remove any jammed paper from inside the machine.

 

  1. Check inside the machine:

                      i.        Lift the Scanner Cover to the open position using the finger hold handles located on the right and left side of the cover.

                     ii.        Carefully check the left (2) and right (3) hand corners and the center inside the machine and remove any paper scraps that may be jammed.

                    iii.        Use your hand to move the print head to the left and right, checking carefully for any paper scraps stuck under the print head.

  1. Reinstall the paper trays into the machine.

 

  1. Lift the flat bed scanner cover to release the lock, gently close the scanner cover.

 

-         If you have completed this step 1 or 2 times, continue to STEP 15.

 

-         If you repeated this Step three times and removed small pieces of paper (paper scraps) from the machine, continue to STEP 16.

 

-         If you repeated this Step three times and you did not find any small pieces of paper (paper scraps) in the machine, continue to WARRANTY AND SERVICE OPTIONS below.

 

15. Push out any small pieces of paper.

  1. Open the Manual Feed Slot cover.

           

  1. Slide the Manual Feed Slot paper guides to match the width of the Letter size paper.

 

 

  1. Using both hands, put one sheet of letter size Glossy paper or a sheet of cardstock into the Manual Feed Slot until the front edge touches the paper feed roller in Landscape orientation.

 

-         Let go of the paper when you hear the machine pull it in a short distance.  The LCD will should briefly (3 seconds) display the message "Manual Feed Slot ready" and return to the standby mode.

 

      

 

NOTE: If you do not have letter size glossy paper or cardstock, then you will need to stack 2 sheets of letter size paper together to use instead.  Fold the paper in half so the 2 long edges meet (Left side and right side of paper.  Do not fold Top to Bottom). The folded paper will now resemble a com 10 envelope.  Insert the folded edge into the manual feed slot first.   See image below.   

 

 

  1. Unplug the machine's power cord from the power outlet for 2 seconds then plug the power cord back into the power outlet to cycle the power.
  2. While the machine is powering up, apply some force onto the edge of the paper in the manual feed slot to ensure the paper feeds through the machine.  

-         If the paper feeds through ok, go to STEP 16.

-         If the paper does not feed through or jams, go back to STEP 14.

16. Print a PQCS to test:

  1. Press the 4 Color Column  on the touch screen. 
  2. Press Test Print  

c.    Press Print Quality

 

d.    Press OK. A Print Quality Check Sheet will print.

 

-         If the message "Paper Jam [Front]" is displayed refer to WARRANTY AND SERVICE OPTIONS below.

-         If the PQCS prints, the issue is resolved. Press the Home to return to the standby mode.

 

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

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