1. Open the back
After you have just used the machine, some internal parts of the machine will be
extremely hot. Wait for the machine to cool down before you touch the internal
parts of the machine.
2. Pull the green
tabs at the left and right sides toward you and fold down the fuser
3. Check in between
the two fuser rollers and see if you see any damage to the rollers or if there
is any paper stuck. If you find a paper stuck, very carefully remove
removing stuck paper from in between fuser rollers be careful as the area or the
rollers might be extremely hot if the machine has just been recently used.
4. Close the fuser
5. Verify that
the gray levers on the back of the machine are in Position A.
gray levers should only be in Envelope position if you are printing envelopes.
6. Print the
document you were printing. If problem continues, continue to next
7. Make sure the
paper or media type you are printing on is within specification. Below is the
media type supported by the machine.
printing in duplex machine can only print paper that is between 20 - 28 lb. If
the media being used is over 28lb it will cause paper jams.
Plain Paper: Xerox
4200 20lb or Hammer mill Laser Print 24 lb (90g/m2)
Recycled Paper: No
specific brand recommended
Labels: Avery Laser
Labels white #5160
Envelope: No specific
Glossy Paper: NewPage
Future Laser Gloss 80lb (118 g/m2) or Xerox Digital color Elite Gloss
*The machine supports
paper up to 43 lb bond paper. Some glossy papers that are 80 lb may be "TAG"
Transformation Paper Type which is equivalent to 38 lb bond paper.
Media Type and
Capacity by Tray
Plain Paper (20 to 28
lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Manual Feed Slot or
Recycled Paper: Can
be printed from Tray 1, Manual Feed Slot, or Duplex
Bond Paper (16 to 43
lb or 60g/m2 to 163g/m2): Manual Feed Slot
Thin Paper (16 to 20
lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Manual Feed Slot or
Thick Paper (28 to 43
lb or 105g/m2 to 163g/m2): Manual Feed Slot only
Labels: Manual Feed
Feed Slot Only
Glossy Paper (16 to
43 lb or 60g/m2 to 163g/m2): Manual Feed Slot Only, Duplex*
* Only print in
Duplex if Glossy paper is between 16lb to 28lb.
The paper cannot be
damaged. Damage includes, but is not limited to tears, creases and holes. This
includes paper with pre-punched holes for binding.
- If the media
does not meet one or more of the requirements, then the media is not supported
for printing on this machine and will need to be replaced by media that is
supported before the automatic duplex feature can be used.
- If the media
meets all the requirements, continue to next step.
8. If the problem
continues contact Brother Customer Service and we will try to help resolve the
issue. If repair is needed Brother may extend the warranty.
Service can be reached by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.