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Description of Problem 100000034328

My printed documents are missing colors. What can I do?


Description of Solution 200000043996

 

NOTE:  If you were referred to this solution and have already printed the PQCS (Print Quality Check Sheet) continue to STEP 2.  If no then continue to STEP 1

 

 

1. Print a Print Quality Check Sheet (PQCS):

 

a.    Press the 4 Color Column   on the touch screen. 

b.    Press Test Print

 

c.    Press Print Quality

 

d.    Press OK. A Print Quality Check Sheet will print.

 

 

 

e.    Study the PQCS; there will be four color blocks (Black, Yellow, Cyan and Magenta) made up of dotted lines. Check the quality of the four color blocks on the sheet.

 

 

f.     The LCD asks "Is the quality OK?": YES or NO.

 

-        If all the lines are clear and visible, as shown under "OK", select YES. Issue is resolved. 

 

-        If you can see missing short lines as shown under "Poor", select NO and continue to STEP g.

 

g.    The LCD asks "Black OK?", YES or NO.  Select the appropriate answer.

 

h.    The LCD asks "Color OK?", YES or NO.  Select the appropriate answer.

 

i.      The LCD asks "Start Cleaning?" Select OK and the machine will start cleaning the print head.

 

j.     After cleaning is finished, the screen will display "Press OK". Select OK. The machine will print the Print Quality Check Sheet again.

 

-        If all the lines are clear and visible, select YES. The issue is resolved.

 

-        If lines are still missing, press the red X and continue to STEP 2.

 

2. Perform a User Reset Purge of the affected color.

 

NOTE:  If the machine displays INK LOW or CANNOT PRINT, the User Reset purge cannot be completed until the ink cartridge has been replaced.  Please replace the ink cartridge(s) of the affected color before continuing the next step.  

 

a.    Press FAX on the Touch screen LCD to display the LEDs on the Touch Panel.

 

b.    Press and hold the HOME  (approximately 7 to 10 seconds) on the Touch panel until the display changes to show the Serial #, ROM Version and Pages printed. 

 

IMPORTANT NOTE: Some of the LED'S on the Touch Panel may turn off when you press the HOME key. This is normal. Continue to hold down the key until the display changes to show the Serial #, ROM Version and Pages printed (see image below). 

 

c.    Press and hold for approximately 2 seconds the blank rectangle displayed under "3. Print Page".

 

 

 

d.    The Touch Screen LCD will display a numerical, alphabetical or machine function chart. The example below is the numerical chart. 

 

 

e.    Using the number keys on the Touch Panel press *, 0, # in that order.  The Touch Screen LCD will display "0 Maintenance" in the top left corner.

  

  

 

f.     Press 7, 6, 5. The LCD will display "uRESET__P ALL".

 

g.    Press the LEFT ARROW key located in the left corner of the chart, 1 time to display the arrows in the top row of the chart.

 

   

 

 

-         If the affected color is Black, press the RIGHT ARROW in the top row of the chart to display "uRESET__P Black" in the left corner of the LCD display.

 

-         If one or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the RIGHT ARROW in the top row of the chart to display "uRESET__P Magenta" or "uRESET__P Cyan" or "uRESET__P Yellow".

 

-         If Black and any color combination (Yellow, Cyan or Magenta) are affected press the RIGHT ARROW in the top row of the chart, to display "uRESET__P ALL".

 

 

h.    Press MONO START located in the top right corner of the chart. The machine will begin a cleaning cycle.

 

i.      Once the cleaning cycle has completed print another PQCS:

                      i.        Press the 4 Color Column  on the touch screen.

                     ii.        Press Test Print

 

                    iii.        Press Print Quality

 

                   iv.        Press OK. A Print Quality Check Sheet will print.

 

-         If all the lines are clear and visible, as shown under "OK", select YES on the LCD.  The issue is resolved. 

 

-         If you can see missing short lines as shown under "Poor", press the red X and continue to STEP 3.

 

3. Perform a Power Purge of the affected color.

     

a.    Does the machine display INK LOW or CANNOT PRINT?

         

-         If the Home screen is displayed with no error messages, continue to STEP b.

 

-         If the display shows INK LOW or CANNOT PRINT, refer to WARRANTY AND SERVICE OPTIONS.

 

b.    Press FAX on the Touch Screen LCD to display the LEDs on the Touch Panel.

 

c.    Press and hold the HOME  (approximately 7 to 10 seconds) on the Touch Panel until the display changes to show the Serial #, ROM Version and Pages printed. 

 

IMPORTANT NOTE: Some of the LED'S on the Touch Panel may turn off when you press the HOME key. This is normal. Continue to hold down the key until the display changes to show the Serial #, ROM Version and Pages printed (see image below). 

 

d.    Press and hold for approximately 2 seconds the blank rectangle displayed under "3. Print Page".

 

 

e.    The Touch Screen LCD will display a numerical, alphabetical or machine function chart. The example below is the numerical chart. 

 

 

 

f.     Using the number keys on the Touch Panel press *, 0, # in that order.  The Touch Screen LCD will display "0 Maintenance" in the top left corner.

 

 

  

 

g.    Press 7, 6, 3. The LCD will display "POWER__P ALL".

 

h.    Press the LEFT ARROW key located in the left corner of the chart, 1 time to display the arrows in the top row of the chart.

 

 

-         If the affected color is Black, press the RIGHT ARROW in the top row of the chart to display "POWER__P Black" in the left corner of the LCD display.

 

-         If one or more of the 3 colors (Yellow, Cyan or Magenta) are affected, press the RIGHT ARROW in the top row of the chart to display "POWER__P Magenta" or "POWER__P Cyan" or "POWER__P Yellow".

 

-         If Black and any color combination (Yellow, Cyan or Magenta) are affected press the RIGHT ARROW in the top row of the chart, to display "POWER__P ALL".

 

 

 

i.      Press MONO START located in the top right corner of the chart. The machine will begin a cleaning cycle.

 

j.     Once the cleaning cycle has completed print another PQCS:

                      i.        Press the 4 Color Column  on the touch screen.

                     ii.        Press Test Print.

 

                    iii.        Press Print Quality.

 

                   iv.        Press OK.  A Print Quality Check Sheet will print.

 

-         If all the lines are clear and visible, as shown under "OK", select YES on the LCD.  The issue is resolved.

 

-         If a USER RESET and a POWER purge have been performed and the print quality has not improved, continue to WARRANTY AND SERVICE OPTIONS.

 

WARRANTY AND SERVICE OPTIONS

 

If the problem continues and your machine is within warranty, you can contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

 

 

 

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